Ron L.
Too heavy and poor assembly instructions
This Rollator is too heavy and the assembly instructions are too complicated

At VOCIC, we create mobility aids that help people stay connected to the moments that matter—family, routines, and daily independence. Our rollators, scooters, and patient lifts are designed with care and practicality in mind, supported by a customer service team that is always ready to assist with setup, usage, and after-sales needs.We don’t just build mobility products—we support the people who rely on them every day.
VOCIC (vocic.com) has 18 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent

Health Equipment · Maywood, California
Excellent

Health Equipment · RANCHO CUCAMONGA, California
Excellent
Showing 4 reviews with 3 stars · Clear filters
Ron L.
This Rollator is too heavy and the assembly instructions are too complicated
Debbie
My lift chair has been a life saver but my walker snapped when I sat down on it. If my husband hasn't been right there, I'd have been on the ground! DO BETTER!!!!
Response from VOCICJun 5, 2026
We are truly sorry to hear about this experience. Customer safety is always our top priority, and this is certainly not the quality or performance we expect from our products. Would you mind sending an email to our dedicated support team at [email protected]? We'll look into the matter immediately, conduct a thorough investigation, and work with you to provide a prompt and satisfactory solution. We appreciate you bringing this to our attention and look forward to resolving it for you as quickly as possible. Sincerely, VOCIC Support Team
Justo
The size is good, but it’s not that easy to fold and unfold. It takes time and a strong person to do it. Not good if you are handicapped. Somebody needs to help you. Also it does not have a bag to carry your phone or a bottle of water. It’s not as good for the price. I don’t have the energy to return it so I just lost 300 dollars.
Response from VOCICMay 22, 2026
Hi there, Thank you for your reply, and we’re sorry to hear that our PackGo rollator walker did not fully meet your expectations. This rollator is specially designed for travel use, with its ultra-compact folding design and lightweight structure being key features. If you are looking for a more convenient rollator walker for everyday daily use, we also offer several other cost-effective options that may better suit your needs. Please feel free to reach out to our dedicated support team anytime — we’d be more than happy to help you find the most suitable model. We look forward to serving you better in the future. Sincerely, VOCIC Support Team
Oregon
I am not fond of the plastic tires instead of soft rubber. My old one had rubber tires which went over obstacles better. Hard plastic tires have no give. Does not move through gravel well. I do like the height.
Response from VOCICMay 22, 2026
Hi there, Thank you for taking the time to share your unbiased feedback. We truly appreciate your insights regarding the tires, and we will share them with our product team for future design improvements and consideration. If you ever need any assistance or would like recommendations for a model better suited for outdoor use or rough terrain, please feel free to reach out — we’re always here to help. Warm regards, VOCIC Team