Stephen S.
Terrible Experience
Terrible Experience - Unauthorized Charges I am having much of the same problem as other with VMEdu/Scrum Study. Took the Scrum Mater Certification course, passed test, yet I seem to still being charged $35.00 a month yet I have no active subscription open? They do not respond to ticket raised of communications sent. Is there an actual working Phone Number for this company?? I finally had to track down the CEO/Founder and the VP Relations on LinkedIn to finally get resolved
Response from VMEduSep 22, 2026
We’re sorry to hear about the frustration you experienced regarding recurring charges and the difficulty you had receiving a timely response from our support team. We take billing concerns, subscription cancellations, and customer communication very seriously. We understand how concerning it can be to see recurring charges when you believe there is no active subscription associated with your account. For privacy and security reasons, we cannot discuss individual account or payment details publicly. However, we would like to review the account history, subscription status, payment records, and previous support communications to better understand what occurred. We’re also sorry that you felt it was necessary to escalate the matter through senior management to receive assistance. This is not the experience we want our customers to have, and your feedback is valuable in helping us improve our support and escalation processes. Thank you for bringing this to our attention, and we appreciate the opportunity to improve the customer experience.