VizioReviews of vizio.com

Despite the positive reviews that they pay for (on ad-based websites, not Trustpilot), their products have a very short shelf life. When they stop working or develop lines, and you contact customer service because your product is under warranty, and you'd like it fixed or replaced, they will deny any responsibility for their poor product. Our TV sat on our shelf for about a year. We use it three or four times a week when hanging out with friends. It hasn't been mishandled, it hasn't been on for long durations. Yet it developed faded color lines in the middle of the screen. It was under warranty but the "customer service" refused to try and help us or solve the problem apart from "Have you tried unplugging it for a bit and plugging it back in? Oh, you have. Well, then you broke it somehow." Never buy this company's products. They make a garbage product, and they know it, and will do everything they can to not take responsibility. If anyone ever starts a class action lawsuit, I'll happily join in.

If I could give this brand a zero star I would. Slow picture motion with good connection not meeting costumer satisfaction, hardware is faulty at times and can never work when I want it to. I don’t support this brand anymore

This tv is the worst!!! It’s stuck on Home Screen connection error. Though my app works fine. This morning it made me merge w Walmart and allow them all these rights. I’ve restarted it 100 times, yes internet connection is good. The remote on my phone works fine, it will turn tv off and on. In settings: software N/A, last update: Dec. 31st, 1969, 7:00pm

Terrible customer service after the company sold to Walmart. Got a TV that randomly will not turn on. Multiple calls to customer service to get it fixed, lots of time & info required to qualify, they will not replace within warranty - only offer to repair through third party service that has yet to reach out to me after multiple calls from my end… a month later still no TV. I ask if we can just replace at this point & I will return but they say no, can only start a new ticket again (for more down time & I assume the same result). My time off from work while repair takes place is worth more than fixing the TV at this point. Not to mention the software now features unskippable ads and it will automatically switch you to their Vizio input and run ads instead of allowing the TV to remain on another input of choice. After supporting for over 10 years I will never buy another Vizio again, save yourself the headaches

One of the worst companies I've ever purchased from. They offer a really poor 1 year warranty on their products. My TV's display stopped working only after 2 years, and Vizio support was completely uninterested in helping. In hindsight, saving a few dollars to buy a budget-brand TV was a poor decision. Save your time and headache, and pick any other brand to buy your TV. The panels are unreliable and will fail. One of the worst purchases I've ever made, will never buy a Vizio product again.

Unfortunately, with VIZIO, I purchased this as a gift in 2024 for my nieces. They didn't use it 10 days ago. I opened this box brand new and now unit after five days of working won't I have spent endless hours trying to fix finally got through to representative and they're telling me sorry warranty is out. We can't fix anything. This is the worst company customer service I've ever heard. I love the product, but this company is absolutely the biggest douche of all companies if you can't stand behind a brand new box regardless of two years ago when you bought it for a Christmas present that tells me this company sucks and I will never purchase it again.

Decent product at a fair price. Horrid customer service from the call center all the way up to "the executive response team." Hopefully I never have to interact with their warranty department in the future.

This 43'vizio smart tv is the worst. I see now why they are so cheap. There is a loss of Internet connection all the time, picture blackouts, freezing, remote doesn't want to work properly. It's irritating AF and I've only had this tv two months. I don't suggest to anyone to buy this product. I ordered it from Walmart online, it's the worst, I think the ONN is a better brand than this cause I truly wasted my money on this bull crap.