VizioReviews of vizio.com

I bought into the Vizio environment. I have their P-Series Quantum TV and Surround Sound Bar with Dolby Atmos Wireless Subwoofer. I heavily research products I'm going to spend a bunch of money on and ended up purchasing these. I did not regret my purchase. For the price point, both products are phenomenal. The tv's picture quality is amazing and the dolby atmos is crazy. I started having problems with the HDMI ARC not registering any signal, and having to hard reset every time I had the issue. It wasn't often and didn't bother me. Until it started happening more frequently, and now I have to hard reset the soundbar almost every time. The tv has gotten super laggy (i.e. when navigating menus; selecting things; loading apps) and I've factory reset it multiple times. You cannot install or uninstall apps, so I can't uninstall anything I haven't been using. I wanted to like this company so bad. I contacted customer service about the soundbar crapping out and not receiving input and having to hard reset. She asked if it was in the window of its 1 year warranty, and of course it isn't. The soundbar is just shy of being 2 years old. She said since it isn't under warranty, there wasn't anything she could do. The near $600 5.1.2 Channel Home Theater Surround Sound System, with Dolby Atmos broke in under 2 years, and they can't do anything for me? I'm pretty butthurt, but swearing at the customer service rep isn't going to do me any good. So I'm here, warning you reader, if you decide to spend your hard earned money on Vizio, get the damn extended warranty. The products are amazing at that price point, but they aren't going to last. Buy nice, or buy twice. To Vizio, I know this doesn't hurt your giant corporation in any way, but you've lost me forever. I hope I can say that for anyone who reads this review.

They were sued for selling YOUR tv viewing habits without you knowing about it! We made the mistake of buying two (a 65" and a 55") and both of them were glitchy as hell. You hit the remote and it takes like 3 - 5 minutes for the tv to turn on. You try to change channels or switch to streaming and by the time it changes.

While these TVs look good in the store and have a reasonable (seemingly) price I bought a nice 70” Vizio model, nice eh? Within a few months I started having problems, no problem right, I have a year warranty. Call support, they use the script method of support, every person is given a list of basic things to do; reboot reset your tv and others. The very basics that do fix the problem for a week maybe. They aren’t interested in actually helping you, no; their aim is to bluff you past the 1 year and not actually fix the problem so they are off the hook; nothing was ever actually fixed! Nobody ever actually looked at the tv. I am lucky in that I am a computer tech so I just got fed up with their crap and fixed it myself. This is possible because a smart tv is a computer with a very nice screen, nothing more! I spent $1k and got a tv that starting going bad within months, absolutely no helpful support and had to buy the parts (new boards) and fix it myself. If you want that experience buy a Vizio!

I purchased a 65 inch Vizio P Series TV (model P65Q9-H1) last December for the specific reason that I had also just purchased a PlayStation 5. Upon purchasing the PS5, I wanted to buy a TV that is going to support the next generation graphics. So I specifically set out looking for a 4K TV with an HDMI 2.1 port that is 120hz.  I decided to buy this TV as it has 4 HDMI ports in total. HDMI 1 and 2 are standard 2.0 ports that only support 60hz. HDMI 3 and 4 are the next generation 2.1 ports that are 120hz primarily used for the next-gen gaming consoles. This TV is falsely advertised on both Vizio’s and Best Buy’s websites. To be clear, my complaint is against Vizio, not Best Buy. I did purchase the TV at Best Buy, however, the information, specs, verbiage, etc., that goes on Best Buy’s website is all supplied by Vizio for their products that Best Buy sells. This TV is clearly advertised as a 120hz TV on both websites. The 120hz does not work with my PS5, and in the rare occasion that it does, it is only a matter of time before issues occur with a white scrambled image as shown in the attached photo. There are numerous complaints and negative reviews towards Vizio regarding this issue on Vizio’s, Best Buy’s, and numerous other websites. They are fully aware of the situation and have even posted topics regarding the issue on the FAQ page of their website.  Their solution is for customers to use HDMI 1 or 2 which are only 60hz ports. I didn’t purchase a 60hz TV. I purchased a 120hz TV. If I wanted to play my PS5 in 60hz, then I would have either kept my previous TV or bought one for half the price that I spent on this one. Vizio has been aware of this issue for as long as I have owned this TV, if not longer, due to the floodgates of complaints that they have received even prior to my purchase. The question I have is why are they still advertising this as a 120hz TV if it clearly does not work in 120hz? Is it just maybe because they want to continue to mislead the public in thinking that they are buying a 120hz TV so they can make more sales?  I have called and spoke to numerous supervisors in their corporate office over the past 7 months. I keep being told that they will be pushing out a firmware update to resolve the problem. I have been dealing with this for 7 months and my patience is wearing thin. They can’t push out a firmware update to fix this issue but they can push out new TVs for 2021? Makes a whole lot of sense, doesn’t it? In my communication with their corporate office, I had requested to be upgraded to the 2021 equivalent of last year’s version of my same model TV. The P Series Quantum X (model P65QX-H1) at no additional expense to me. They refused to do it. I’ve read some reviews on it and noticed that some people have reported not having any issues with the 120hz not working for them. I don’t think I am being unreasonable for requesting this considering all of the hours I have spent on the phone with their support team troubleshooting the issue. Instead, they offered to refund my money. I don’t want a refund, I want a resolution to the issue. I purchased this TV during the holidays when it was on sale. For me to accept a refund would mean that I would have to spend several hundred dollars more to buy a TV now when they are not on sale in order to get a TV that supports these specs. My recommendation is to avoid Vizio at all costs. Their customer service is the worst. Instead of working with the customer, they will false advertise and mislead you into buying their products. Since they refuse to work with me on this issue, I am not only posting this review here, but on every other review site as well.

AGAIN WHAT IS WITH THESE S*** COMPANIES THAT OUT SOURCE ALL THEIR WORK TO 3RD WORLD COUNTRIES THAT CAN'T HELP YOU AND YOU KNOW THEY PAY THESE PEOPLE NOTHING. YOU GUYS ARE S***. DON'T BUY THEIR PRODUCTS THEY ADMIT SPYING ON THERE CONSUMERS. " THEY SAID WERE SORRY AND HERE IS 30 DOLLARS TO COMPENSATE FOR STEALING YOUR INFORMATION AND SELLING IT TO ADVERTISEMENT COMPANIES. I SAID WHAT HAPPENES IF I STEAL YOUR INFORMATION FROM MY HOME PC I WOULD END UP IN GUANTANAMO GETTING BENT OVER BY BIG BOBBA. I SAID THIS AND THIS IS A TRUE STORY AND YES I AM IN CAPS. F*** THIS CORRUPT COMPANY AND YOUR SPYING PRODUCTS D BAGS.

ACHTUNG!!! Bei Widerruf werden weder die versprochenen Lieferkosten noch die Retourkosten erstattet!!! Ausserdem wollte Vito mir Kratzer in der Rückware unterstellen. Lange Bearbeitung und ewiger Schriftwechsel, bis der Kaufpreis über PayPal (abzügl. unzulässiger Gebühr) zurückbezahlt wurde

Bought their surround sound had nothing but frustration with it and the reurbed unit they sent. There was misunderstanding about their 1 year guarantee.also. Good thing Costco knows about customer satisfaction took it back with a full refund.

HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!! RUDE AND STILL WAITING TO FIX ISSUE AND WILLNO LONGER PURCHASE GOODS FROM THEM AFTER BEING DISRESPECTED BY MGMT AND CSR AGENT BUT THEY FORGET US CONSUMER'S ALLOW THEM TO COLLECT A CHECK AND EMPLOYMENT! I WILL ALSO BE REPORTING TO AGENCIES FOR UNPROFESSIONALISM AND SCAMS CONDUCTING AS A COMPANY!! PLEASE AVOID ANY PRODUCTS BY VIZIO THEY ARE A HORRIBLE AND UNPROFESSIONAL!