Eric
The product replacement process was…
The product replacement process was handled very friendly and efficiently. The product that is being replaced however, I have concerns about. I am not confident in the durability of the product which was an ADA compliant indicator lock. I am hopeful that the engineers as Visilok will look into weak points in the chassis and screw holding power. When the lock loosens up in the door, it moves down out of position and scratches the door and may have also contributed to the failure. Hopefully they will at least add a Locktite type material to the threads of the fasteners.