VizilokReviews of vizilok.com

4.5389 reviews
Tools & Equipment
2609 E 14 Street, New York, New York

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Vizilok

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About Vizilok

Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places.Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors

Vizilok (vizilok.com) has 389 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: vizilok.com
Website: vizilok.com
Category: Tools & Equipment
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vizilok reviews

Showing 25 reviews with 1 star · Clear filters

Chungus
Nov 14, 2022
I did not receive an email confirmation…
I did not receive an email confirmation for my order, no receipt, no tracking information, no updates. Nothing.
Response from VizilokNov 14, 2022
Hi Chungus! Thank you for your feedback! Our customer care agent will contact you asap. As we see in our system, we sent you email notifications after each step of processing and fulfilling your order. Order confirmation emails were sent twice to the provided email address; The email with the tracking # was sent on the same day (Nov 8) Shipment out for delivery email was sent to you today at 10:42 am. Please check your spam and junk folders. Emails should come from VIZILOK [email protected]
James A.
Sep 21, 2022
Will NOT answer the phone, or call you when you leave a Message.
Will NOT answer the phone OR call you back when you leave a voice message. There service might have been good at one time, but Not any more. I called left a message. Called this morning right before 9am, on 9am, 9:01am up-to 9:05am, and it said all operators were busy,B.S. They have their phones off.
Response from VizilokSep 22, 2022
Hi James, we are sorry to read about your experience! We understand how you feel. We hope you'll never ever experience the same situation with our and any other company. Our support agent will contact you ASAP! Also, there is a Live website chat on our website vizilok.com. The email address you can reach out to us is [email protected]
Granite City D.
Apr 13, 2022
This is not a heavy duty commercial…
This is not a heavy duty commercial lock. Breaks very easily. We see these locks installed in commercial applications and they last about 3-4 months before breaking. The only reason we are purchasing is because our customer insists on an exact replacement.
Response from VizilokApr 14, 2022
Thank you for your business and choosing Viziok this time! We appreciate this! However, we noticed that you left this negative review regarding the functionality of the product (SKU: C6FS lock) right after you placed an order on the website, not even giving time for the product to actually be shipped to you. We see that you already purchased from us our ADA-Compliant indicator locks earlier, but our Heavy-Duty indicator lock was ordered for the first time from your account. We would say that it is impossible for anyone to actually appraise a product without having received it in hand. Please contact us and let us know if you ever had any issues with the locks. Thank you for your time! Regards, Ana V., CS Vizilok
T K.
Sep 15, 2021
SHIPMENT SENT TO WRONG ADDRESS
My shipment was sent to the wrong address despite having the correct ship-to address clearly entered into order and printed on confirmation email. Now I have to pay for shipping twice.
Justin
Aug 10, 2020
Terrible
Terrible, I have been waiting for over a month to receive a replacement handle. All documentation as requested was sent, confirmation email saying the handle would be shipped and it has never arrived. Follow emails requesting the handle have never been answered. If the products are being spec'd in a government tender you would think the service would be better.
Response from VizilokAug 16, 2020
Sorry, Justin. I am Victoria, the company owner. I promise to find out what happens. I did not find any RMA related to order # 9023, neither we received the return. Leyden is out sick. Please, contact me on [email protected] and we ship the lock.
Amber E.
Aug 5, 2020
I STRONGLY DO NOT RECOMMEND THIS PRODUCT
Product didn't hold up more than a month. Vizilok had poor customer service and did not offer replacement or refund. I will never purchase again.
Chris S.
Jul 17, 2020
Cant get in touch with customer…
Cant get in touch with customer service. No telephone number to call. No emails returned.
Response from VizilokJul 17, 2020
Hi Chris, thank you for your feedback, our phone number is on Website: vizilok.com. I am so sorry that you haven't gotten any email response. Were you sending the emails to our support email address: [email protected]? I have checked our inbox and spam folders and haven't received any emails from your email address. We would be happy to assist you with any of your issues with our products. I have tried calling you on your phone number but I got the mailbox. Please call us directly at 8566663039
Scot L.
Jul 8, 2020
Product is good, support - not so much
Product is good - though this purchase was to replace a latchset we purchased from Indicatorlocks in 2017; not great durability. I would expect to get 25+ years out of a latchset. The website failed to link the model number of the original latchset to one currently available, and the "promo code" was not accepted. Finally, there is no method to contact anyone; we have gone a day without a response to phone and e-mail inquiries. We are an architectural firm and are familiar with the resources available from more established hardware manufacturers, and I was disappointed by the lack of support available. It's good to see the new ADA latchsets and I hope they continue to develop products, improve quality, and increase support.

VizilokReviews of vizilok.com

About Vizilok

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Vizilok reviews

I did not receive an email confirmation…

Will NOT answer the phone, or call you when you leave a Message.

This is not a heavy duty commercial…

SHIPMENT SENT TO WRONG ADDRESS

Terrible

I STRONGLY DO NOT RECOMMEND THIS PRODUCT

Cant get in touch with customer…

Product is good, support - not so much

About Vizilok

About these reviews

More in Tools & Equipment, New York

BarzelLock.com

JMAC Supply

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Vizilok reviews

I did not receive an email confirmation…

Will NOT answer the phone, or call you when you leave a Message.

This is not a heavy duty commercial…

SHIPMENT SENT TO WRONG ADDRESS

Terrible

I STRONGLY DO NOT RECOMMEND THIS PRODUCT

Cant get in touch with customer…

Product is good, support - not so much