Vivipins.comReviews of vivipins.com

Ordered pins for a one-time event so timing was crucial and we paid extra for guaranteed delivery. Company went quiet once production started and didn't reply to messages and calls for over a week. The deadline came and went, so on the eve of a conference for several hundred people I was stressing about trying to track down missing pins. Even once I raised the issue, expedited shipping or some other heroic effort probably could have saved this, but they didn't even try. Even after all that, they tried to keep our money and we had to go through the dispute process with our card issuer.

Poor quality. They have a satisfaction guarantee yet won’t honor it when I asked for a return.

I’m wondering if there are two separate companies people are experiencing. Half of people say they have had a great experience. Unfortunately, I’m part of the other half. I paid for the enamel pins to be delivered on a specific date, when my family would be together. Today is that day and zero communication from Vivipins since Dec 5 when my order went into production. No shipping notification and no communication about any delays. In fact, I haven’t been able to get ahold of anyone at the company for support. I am still hoping the order shows at some point but so far, given my experience, I would not recommend this company. I really wish I was one of the other people being able to leave a 5 star review!

Communication is poor. Do not hear from them in the time they said they would respond in. They don't address all questions/comments/concerns in life my messages. But then delay getting my proof to me because of the time it's taking for our Communication back and forth. Paid extra for it to be delivered ON a certain date that they are now saying that is not how it works. Had high hopes due to others reviews, but now I've got to disappoint my daughter because she won't have trading pins for softball in time for our trip.

I ordered enamel pins with Serial Numbers and clutch bags to be delivered on a specific date for my son's wedding. Not only did the order arrive 4 days late (broken machine which they mentioned only after I asked them about the delay), wedding was already done, but the serial numbers and clutch bags I paid extra for were not included. This China-based company is not one I would trust ever again unless they are able to correct the situation which they have not done yet. I will be glad to update my feedback if they can resolve this matter professionally.

This is a scam. I ordered embroidered patches, they messaged back telling me they would give me printed patches instead. I said no, that I wanted what I ordered, and I requested that they cancel my order (pre-production) and refund me since they couldn't do what I wanted. The "sales rep" completely stopped replying and I have no way of getting a refund for the money I already spent on this order. The company phone number goes to a non-functioning google inbox, the site has bad grammar and stock photos for the executives on the "about us" page. I am very frustrated and unable to contact anyone at the company or cancel my order.