VivintReviews of vivint.security

I definitely, would’ve given a zero if I could. This company has been fraudulent and shady from the beginning of getting my equipment installed in 2019. The equipment is low quality and not dependable. it’s supposed to has been a nightmare. Ive been trying to cancel service for years. They went from $34 service fee to $64 without even notifying you. I’m unemployed and don’t have a job and I need to cancel the service and they refused to do it. I am forced to close out my bank account in order for them to stop taking my money. The sad part is they’ve never provided adequate service or equipment from the start. What does it take to cancel service anymore? I have small kids that need food but Vivint wont cancel my service. I dont know what to do to stop them from taking my money. How is this possible? Our country allowing this to happen is despicable.

Based upon my experiences and observations as a 10+ year Vivint customer, Vivint is a thing of the past, not an IoT (Internet of Things). Tired of being unable to log-in to Vivint apps for no reason, feeling ripped off by discrepancies between the physical hub controls and controls in the Smart Phone App, including being unable to establish recording zone areas in the smart app, being unable to download recorded video clips for police upon their request (I have the Vivint Sky Hub), I’ve been highly motivated to discover vastly superior security options, and they were easy to find. Doesn’t the inability to download recorded clips defeat the purpose of paying for Vivint and its self-praised NVR? Vivint has, however, informed me that I can rectify this problem by paying for a 3rd — yes, a third — Vivint hub since I’ve been a Vivint customer and the hubs are quite expensive. No spank you!!! For what Vivint squeezed me for each month—in just 1 month’s bill—I can buy, always own and always use (for no additional cost) an IP camera NVR w/ 1TB, 2TB or 4TB of “internal storage” (no cloud service needed) from a popular Chinese online marketplace, where, still within the same one month’s bill, I can also buy compatible 4k, 6k or 8k/IP/WI-FI cameras w/ zooms exceeding Vivint’s (6x,8x and even up to 20x), some of which even have smart tracking features. And for what I pay Vivint “for protection” (no pun intended) in the following month’s, I could also add any number of smart hubs from another worldwide, online marketplace and connect all my existing, over-priced, Vivint-bought devices, and/or connect I’ve seen up to 200 wireless devices, while still have options for rule-based notifications, including SMS and recorded voice messages that can be sent to emergency services. That saves me a lot in “protection payments” to Vivint, a company that, in my humble opinion, has ceased to offer anything competitive in today’s security market for years. By the way, after calling and canceling my Vivint services, a Vivint rep, after trying multiple other tactics to change our minds, informed us that there would be a 1 month long delay in processing our cancellation request, and our cancellation request would not be effective until we send an email or fax to addresses and numbers that, as we discovered the same day, were completely invalid. Does that sound ethical and on-the-up-and-up to you, or does it sound like the tactics of trench coated thugs associated with the oldest racket in antiquity? You decide. Vivint does offer benefits for referring friends. So, I’m referring the FTC (Federal Trade Commission) to Vivint.

We had a sales rep come to our door In a brand new neighborhood. He came in and said that Vivint was doing a buyout of our previous security system. He told us that they would install the system and submit the buyout form and that Vivint would send us a Visa Gift card to be able to call our previous company and pay the contract off. He said we had 60 days to claim the buyout of our contract but we had 72 hours to "test drive" the system. We went for it. The first issue was the he had the installer at our house at 9:30 at night. It took the installer until 3 in the morning to finish the install. I started looking into the buyout form 2 days later and learned that he lied to us. We had to pay off our previous company and submit the payment completion to Vivint for them to reimburse us. If I hadn't looked at the buyout form, I would have been stuck in both contracts and paying for both systems when I could have only used one. I submitted the cancellation to Vivint and the "reimbursement" they were going to give us wouldn't have even covered the cost of our contract with the other system. We scheduled the installer to come take the equipment from our home today. While he was here, he blew the chime box for the doorbell. He told us he submitted an email to the claims department. The claims department called us and told us that we had to pay out of pocket for an electrician to come out and fix it and then send them the invoice for them to send us a check for it whenever they could. They also left our panel for the previous system on the floor in front of the hole in the wall that they left. So not only do I have to call our previous company and pay a rollout fee for them to come fix what Vivint broke and left, but now I also have to pay for an electrician out of pocket to come fix the doorbell because precautions weren't taken when taking the system out. The entire process was super unprofessional. I shouldn't have had the installer in my home until 3 in the morning and the lies that the sales rep told us, even though I specifically asked him if we would have to pay our previous company first and he said no, are unprofessional business practice at the least. I will never use Vivint again and I am glad that I pay attention to contracts so that I wasn't stuck paying for both systems. I also will not recommend Vivint to anyone.

The sales rep lied to both my husband and myself. By the time we figured it out, we were locked in a long term contract. DO NOT TRUST THESE PEOPLE OR THIS COMPANY. I’ve never experienced deceit like this before. Save your money and your dignity. Because they will FULLY lie to you just to get a sale. They should be ashamed of themselves and that rep should have legal repercussions.

Dishonest deceitful company. They pretended they had an arbritration department and even gave me a fake nonexistent email. They lied on so many occasions while verbally changing and misquoting the contract in order to get more money. For example, we paid over $3k for new product, but they tried to tell us we bought used and their fore no warranty. Tried to sell us a warranty which required us to reactivate our monitoring. Come to find out they never deactivated our service after requesting. 15+ times they told me a manager will call me, but they never do. Also, constantly bill us for installs, upgrades and services they offered for free. And then they will argue about it. I turned off autopay u til a manager calls me. They decided they could charge without my permission so I had to delete my card on our app. Unbelievably dishonest and crooked!

Extremely high pressure sales guy Jake Roga. Lied about a 30 day money back guarantee. Filed complaint with Vivint Customer Service and they say there is nothing they can do because Jake their sales rep in our area is not returning their call??? who runs their company? Left an honest and accurate review under Jake and a few minutes later is was erased so wrote another one and it was deleted shortly after wrote a 3rd review and it was deleted and now we are blocked. This company is horrible and now we are told we cannot get out of the contract that we never actually signed for the tune of 2500 dollars not to mention the camera system is junk and is constantly not working or offline even though everything else in my house on the network is working fine. Absolutely terrible company to work with, extremely shady on the sales end and very poor. Jake Roga is an awful sales person using lies and deception to make a sale and his sales manager is no better. Been trying to get this removed from our house for 3 weeks now. Today was on the phone for 1 hour 47 minutes waiting to talk to a supervisor and finally go the response that I am next in line and the person answered and hung up. Absolutely terrible company.

You will never get off their call, text, email list if you give them your information. They will not take no for an answer. The company will keep texting you, calling you, emailing you long after you hit STOP on your texts and tell them politely you are not interested twice. When you say no, to the sales person, you get a call a few days later from someone else "just checking." When you say no to him, he says OK, and then the manager calls and asks for a follow-up call. When you do not reply to the follow-up call, you get automated texts and phone calls the next day. Their sales model is to get your contact info, spend 20 minutes on the phone with you to ask you what you want without pricing or the ability to tell you what pricing is, to schedule a meeting in your home where you say yes or no on the spot. They don't give line-item pricing so you can make choices about which items you want, although the manager says they will. They just give you a big number, without the terms of the agreement or the lock-in, and ask you to say yes. Unbelievable. The pricing is very high. Even if you remove devices, the monthly fee won't go down. My proposed capital cost was $1300 in upfront equipment for me for 2 doors, a smoke detector repeater, and a video doorbell. I was also asked to pay $58/month with a 3-year contract.

This company is a total scam right from the beginning. Their equipment is terrible. Their customers service sucks. Their cameras never worked and you had to replace the batteries on all the monitors constantly. Don’t don’t don’t sign a contract with them because you’ll be sorry. Get a hard wired security system for your needs.