VivintReviews of vivint.security

We should not be victimized by a company we rely upon for our physical safety. Failure of Vivint to reimburse buyer for unauthorized $73.26 equipment charge during 60-day FREE trial period. Start date with Vivint = 5/27/2025 Cancellation date = 6/25/2025 well within the 60-day free trial period Vivint equipment removed = 7/3/2025 7/3/2025 – spoke with Juan Sebastian Eslava in the billing department via telephone about my $73.26 refund as the equipment had been removed & he stated that he was processing this check as we were on the phone. He lied. 7/31/2025 – no check received. 7/31/2025 - Spoke with Drake at Vivint then, transferred to Carlos Rodriguez in the Customer Loyalty Department. Carlos stated that he sent an email to Juan to contact me, which as of today 8/13/2025, he has not, nor has a check been received. Verbal promises were made by the Vivint sales representative, Nilsson Rodas, of a 60-day trial period with no charges which would include no service or equipment charges plus Juan stated that he was processing the check for mailing on 7/3/2025. Both individuals lied to me. This is NOT only a failure to follow through on verbal promises by the sales and the billing representative, but these are deceptive business practices and present & future customers need to be aware of their predatory business model.

The company is very misleading, misinformation and offers bogus incentives to entice you to buy there services and products. They use a 3rd party financing company which they dont tell you upfront, the next thing you know, you have a credit acct with a $6k credit limit, when the products total was $2999 which was NOT disclosed to me during the selection process. Installation service were no-shows several times. Tried canceling, but wanted to chrg me an early cancelation fee before i even had all equipment installed. DO NOT CONTRACT WITH THIS COMPANY!

I was completely lied to about the quality of the cameras and the type of installation. First of all the cameras annd equipment are complete junk. Like cheap knockoff junk! Second I was told that I would get a hardwired system that had zero reliance on wife making it faster and more secure connection. What I got was a lazy installer who spent 12 hours in my shop to mount five cameras on a metal building and connect them to Wi-Fi.. oh yeah Wi-fi in a metal building. Literally 12 hours, 8 of which he spent in his van supposedly “configuring”. He spent 2 hours walking around on the phone. As if that was bad enough, when I attempted to resolve the many issues with customer service my call was repeatedly dropped Many others in my neighborhood have had similar problems. It just so happens that one of those very dissatisfied neighbors is Consumer Protection Attorney.

The only reason I gave a 1* is that there are no negative *s. This company is terrible on customer service, security equipment and handling of security issues. Their one strong point is charging you even when you cancel service. Find a better provider in your area!

My electricity provider is Green Mountain Energy. I have been a loyal customer to Green Mountain Energy for eight plus years. Green Mountain Energy sent a person install thermostats to my house. The person who came to my house stole my thermostats. He installed Vivint thermostats that do not work properly. I have contacted both Green Mountain Energy and Vivint multiple times in writing and phone calls. However, my thermostats are not given back to me.

Absolutely terrible company to work with. They are scammers and snuck things into the contract making us personally liable for a business account. When requested to install the equipment in our office, they refused saying we were not in a serviceable area. This is AFTER we confirmed multiple times about installation. They sent 4 technicians all who refused to install the security system. After this they told us we signed a contract till 2028 and are demanding we pay over $5000 just to cancel the contract with them. They outsourced their financing without notice to Citizen bank and opened a line of credit and now it is tanking my personal credit score due to Vivint's unprofessionalism, underhanded business practices, and overall borderline illegal operations. When trying to call them they put you on hold for 3-4 hours and then cut the line. When they call you back the line goes silent. They leave no information or notes for the next service rep or supervisor and you start the process all over again. I have been on the phone with them for a total of 20+ hours!!! I would refrain from getting involved with them in any way possible. I will be opening a legal case with them to get my money back on top of damages if I do not get a response.

April 11, 2025 I bought a security system from a sales person that was quite persistent. I was not ready to buy without researching the company and system, but relented and bought one. April 12, 2025 the installation technician installed the system. April 13, 2025 I found flying insects in the house and discovered the "bonus" hole the technician had drilled through my livingroom wall. April 25, 2025 I posed my review on Trustpilot. May 11, 2025 I received a reply from Vivint on Trustpilot that I would get an email for contact to fix the wall. May 13, 2025 I called Vivint to cancel my account, have their tech remove the equipment, and get a refund as was noted by the sales person. Took 34 minutes on the phone to accomplish this, then filed the requested paperwork the following day for the cancellation. May 16, 2025 I received the email I was promised on May 11, 2025. Vivint rep indicated I would receive a call to schedule a tech to remove the equipment after the account was cancelled. The Vivint app quit working on May 21, 2025 and I received a refund of $2.96 on my bank account from Vivint. During the ensuing weeks I call twice and was told that the account was "still under review". On May 30, 2025 I called for the technician and was told the account was closed but had not been released so a technician could not be scheduled. June 10, 2025 filed a complaint with the Provo, UT BBB. It is now June 12, 2025 and still no response from Vivint.

I clearly have a sign on my door that says no soliciting. Why did the two individuals ignore my sign TWICE? 1. How do you expect someone to purchase your security system when your reps can’t read or follow instructions? 2. Why when I answered through my current security system did they not answer when all 3 of my cameras clearly captured me talking to them? Did they think I would jeopardize my safety by opening my door? 3. Why are they half-dressed selling on your behalf? This is very unprofessional behavior and I am requesting a response from your corporate office about these two individuals and their lack of respect for a person’s residence. Why would I even consider your service when it’s already showing you can’t read or follow instructions? Yes, I did come out and found them walking up and down my neighborhood in which once you enter also says NO SOLICITING. I will be submitting this also to the BBB and writing reviews on every platform I can find. This is in the LaFrontera Trail community in Mansfield,Texas. I look forward to hearing from you.