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Item didn’t quite fit my needs, but….
I ordered a hair topper that did not end up working for me, due to shade and length. When I contacted Vivien Hair’s customer service department to initiate a return, I was offered a couple of alternatives (partial credit to my original payment method or store credit). We were able to negotiate a credit amount that satisfied both of us. I appreciate their flexibility and willingness to ensure I had a positive customer service experience! The quality appears to be great, and now I can pay a professional to color and cut the topper to fit my style.
Response from vivienhair.comOct 19, 2026
Thank you so much for sharing your experience! We’re glad we could work with you to find a solution that met your needs. It’s wonderful to hear that you’re happy with the quality of your topper, and we hope you enjoy customizing it to suit your style. Your kind words and support mean a lot to our team!