VivantReviews of vivant.com

Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.

The person who came to install our system was a shyster they will try to sell you products u don’t need DoNot Buy them n if they say the sensors u have are no good n u need new ones they are liars they a device u can plug into to make sensors compatible with what u have then When he is explaining system if the bill is not the same as what you n your salesperson discussed DO NOT SIGN IT UNTIL HE HAS CHANGED IT TO THE CORRECT AMOUNT they use their phone for u to sign electronically make him change to the correct amount I REPEAT DONOT SIGN UNTIL HE HAS CORRECTED THE AMOUNT HES A LIAR IF HE SAYS HE CANT IF HE WONT TELL HIM TO GET OUT OF YOUR HOUSE OR CALL THE POLICE BUT PLEASE DONT SIGN YOU GET A BILL FOR $1000’s of dollars for crap you have no idea for

Worst system ever, alarms equipment breaking, no solutions to problems other than replace parts at your cost, $99 send rep out figure out problem, now stuck 5 yr contact. Horrible system, live bad n ighborhood, have take out loan. Going with ADT. More expensive but if keep replacing parts will cost same.

Sales person came to my door twice, knocked, rang the bell. Second time he also yelled through the door. He can see right on my front door I have a security system plus there's a sign in my front yard he walked right past.

Terrible!!!! Never buy- we just bought a house with this security system and the company refused to help us without the prior owners jumping through a millions hoops. First day in house alarms are going off they refused to help us needless to say my husband just ripped the system out of the wall after 30 minutes of ear screeching alarms and companies refusal to help sooo great customer service

When I called to have the service cancelled as we were moving to another state I had to go through an arduous process to do so. I was transferred 4 times and had to give the the information of the account every time. I then was sent an email that I had to send an email or send a snail mail with all the information to start the cancellation. The cancellation would not be effective for 30 days after receipt of that email

My wife and I bought our vivant system about 5 years ago. Paid cash, not monyhly payments, This morning, our carbon monoxide detector started beeping every 45 seconds. We changed the battery and still it beeps. For hours it beeped. When I got home, I called vivant, they had me pull the detector off and check the expiration date; June 11, 2023. I was told we had to buy a new one because it was out of warranty. The expiration date is June 11, 2023. I asked to speak with a supervisor. The supervisor refused to talk to me and offered a $15 discount. I hung up and was mad as he77. The garage door opener has NEVER worked properly. The glass break alarm even though we have changed the batteries multiple times says it has low batteries. We should have never bought this system.

Called to get a quote for a security system..was met with a guy reading from a script. When I said I just wanted a quote he became rude and obnoxious... when we finally finished getting all the information about the house he says they need to run my credit before they can quote me. What?!?! I said I'd be paying cash and not financing anything and he still insisted he could not quote me anything without running my credit... seriously bad customer service and business practices.