VittoriavanetiVittoria Vaneti was born out of a passion for fashion that celebrates the strength and elegance of every woman. Inspired by Italian tradition, we create pieces that help each customer feel confident, authentic, and ready to face any challenge.
Vittoriavaneti (vittoriavaneti.com) has 45 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing45 approved reviews, newest moderated first
Judy K.
ITS A SCAM GIRLS! Do not buy from their scam website! Contact your bank for a refund immediately if you’ve already placed on order! SCAM SCAM SCAM
Response from VittoriavanetiDec 25, 2024
Hi Judy, we’re sorry to hear about your concerns. We take all feedback seriously and are committed to resolving any issues. Please contact us directly at [email protected], so we can assist you further and address any misunderstandings.
Ella T.
Do not buy from here, ordered 'high quality dress' which was absolute tat. Nightmare getting through to anyone and they are very avoidant to give you information on how to return even though my dress has a grease stain on it! Avoid at all costs.
Response from VittoriavanetiDec 21, 2024
Hi Ella, we sincerely apologize for your experience. We understand how frustrating it must have been and want to assure you that this is not the level of service we aim to provide. After reviewing your case, we see that the return details have already been provided, and we are here to ensure the process goes smoothly for you. If you need further assistance or have additional concerns, please don’t hesitate to reach out—we’re committed to making this right. Thank you for allowing us to address this matter.
Donna B.
Under no circumstances use this company, I thought I was a savvy shopper online. When my daughter sent me a link to a dress she wanted for a party, I checked and it seem a legitimate site, I ordered the dress which said 48hr delivery from Italy , when I tracked it , it was coming from India and took almost 3 weeks. When it arrived the packaging was burst open. The dress had a corset top and silk bottom, the finish of the dress was horrendous and the colour of the corset was a different red from the skirt. The next stage is returning it even though the customer service communication was good hence the 1 star, I now have to return it at my own expense to china which could then take 28 days to get a refund. Please do not use this shop stick to places like Oh Polly and ASOS were you know you are getting what you pay for.
Response from VittoriavanetiDec 21, 2024
Hi Donna, we sincerely apologize for the experience you had with your order. It’s disheartening to hear that the dress did not meet your expectations, and that the delivery process fell short. We truly regret the inconvenience caused by the return process and the timeframe involved. Your feedback is invaluable, and we are actively working to improve our delivery and product quality standards. Please rest assured that we’ll review your case and do our best to make things right. Thank you for bringing this to our attention.
Moj Z.
They sent me a wrong item and they say I have to pay the shipping cost to return the dress back which was not my fault. I have requested a refund two weeks ago and still they are saying that they sent the request to their team
Response from VittoriavanetiDec 22, 2024
Hi Moj Zol, we sincerely apologize for the inconvenience caused by this experience. We understand how frustrating this must have been, and we deeply regret the mix-up with your order. Please rest assured that we’ve already sent you an email regarding your refund, and we’re eager to resolve this matter promptly. We’re committed to ensuring you feel valued and supported as our customer, and we hope to hear back from you soon so we can finalize the process. Thank you for your patience and understanding.
Louise
Terrible scam. The dress they sent me was awful cheap quality and huge not true to size. When I tried to return for a refund there is no button to get a refund only exchange I emailed them and they just keep making excuses and being unclear how to get a refund. I’ve reported them as scam to the bank. Don’t waste your money
Response from VittoriavanetiDec 25, 2024
Hi Louise, we deeply regret to hear about your experience and sincerely apologize for any inconvenience caused. Our aim is to provide quality products and excellent service, and we are sorry this has not been your experience. Please email us at [email protected] with your order details so we can assist you in resolving this issue as quickly as possible. Your satisfaction is important to us, and we are here to help.
