viteramen.comReviews of viteramen.com

I have been a viteramen subscriber since 2019 - so 6 years - and despite their constant delays in shipping, I was a fan of the product. I introduced multiple other people to it. But my experiences in the last few months have forced me to abandon the product and write this review In Oct 2025 I opened a Pro+ Savory Vegan and it was inedible, I was pretty sure there was something wrong/spoiled in the flavoring pack. I emailed them immediately and only got a reply after 1.5 months. I replied back and haven't heard anything (it's been another 1.5 months). I feel heartbroken. I love the product. I've had to rethink my daily cooking plans. In the past 30% of my meals were viteramen but now I've decided their customer service is bad enough that I have to switch to another product.

I made an order (more than € 400, for a bundle knife+ramen) on the 17th of May 2024, with the expected shipment date shown as around October 2024. Between delays and various issues, a tracking number was provided on the 29th of January 2025. No actual shipment took place for weeks (the label was created, but the courier hadn't received the package), I sent multiple e-mails, getting no reply (besides one saying to write them again after having waited another 2-3 weeks, and the famous automated "Even our CEO is packing stuff. [...] Being a grouch will get you nowhere" one, which would be true if they hadn't been in this kind of situation for years) from them until the 11th of March 2025, when they replied that they were overworked and that they'd look into my issue. The package was shipped on the 13th of March. All of this, even after having paid more than 100 € just for the shipment alone. I'm sorry, I'd have loved to like Viteramen, and I mean it for real, I'd have loved to have a good experience buying from them, because I like their concept, I like their collaborations, I like the creators they work with, and I like their products; but having to wait months and months without any kind of real support and without any update, after having paid this amount of money for ramen and a knife, is just not for me.