VitaspringsReviews of vitasprings.com

Ordered some vitamins 4 weeks ago (Oct 6) Got an email saying they would ship in 4-7 days. Never came. Emailed "Customer Service" and they told me to expect a tracking number soon. Never came. Called "Customer Service" a few days later and she said the order has not even been shipped yet - still waiting to receive the vitamins from the manufacturer. So here we are 4 weeks later and still nothing. These guys are the worst. Based on all the other terrible reviews, it's obvious this is just how they operate. I wish I had checked up on them earlier.

Ordered on Oct 04 2014 it is now Oct 15 2014. I will get to the point on this one, they never shipped my order until I called on Oct 13 2014 which I had to leave a message no one there to pick up the phone, called on there east hours but no one picks up. Then I get a email on Oct 14 2014 my order shipped with track number from USPS but I checked with tracking on USPS it was just a label made so it never shipped. Oct 15 2014 still label made and waiting on USPS to pick it up from vitaspring which is in USA CA and I am in USA NJ so it should have been here by now but when they never ship it at all of course it will not get here. I ordered Recycloid, Nighttime GL-Recycloid 1 18.99 Muscle Growth & Recovery, 1 oz Spray, Goliath Labs (Shipped) Subtotal 18.99 Shipping 4.99 Tax 0.00 Total 23.98 Which is a very small bottle which is easy to pack and ship on top of that very cheap to ship out the door. No reason for this delay shipping also Goliath labs is a very nice company to deal with and they are in NY and I am in NJ so if they did not have it in stock they could drop ship it from Goliath labs in NY and then to me which would have took two days so no reason for this delay at all. They also had no delay in taking my money. Vitaspring needs to fix this problem of poor shipping now not tommrow not ASAP, now. I will let Goliath Labs know about this because you are giving them a bad name because they give you the product as a retailer for them. I ordered from Goliath lab direct and they are very nice and always ship on time. On top of that give free shirts. How are you going to fix this problem for me vitaspring? Here is what you can do like most good company's do, no charge for shipping refund it,discount my order, refund full amount no charge for order overnight my produced to me, throw in a second Recycloid spray for free for the trouble. Pick one. This is what good company's do, to get repeat business from people. Are you that company? Thanks James

This is all you need to know: ~ very slow shipping ~ partial shipping of order with a order confirmation with item crossed out in pencil but no explanantion or email saying that item isn;t available or backordered

I ordered a 3 month supply of one of their products. The invoice said it would ship in 4-7 days. I emailed after more that 2 weeks, to be told that it was on back-order and would ship when they had it. This is unacceptable! The back-order information should have been known at the time the order was placed, giving me the option to back out at that time. I have requested a refund, as I will order this product from a more reliable source.

All the terrible reviews of this "company" are true. Do not order from these people. I placed an order on the 6th July. I got an email on the same day with an updated status of the tracking information being "verified". 6 days later, the status has unchanged, so I emailed them. One day later I get a reply "This order has been processed, you will receive a tracking number soon." What? You mean after 7 days? (oh, don't count the weekends, that's 5 days) And only when I've emailed you? It's the same typical response that they gave everyone else. All they're trying to do is prolong the process of going back and forth but nothing ever happening. So I clarified with them, that it took 7 days to process the order? Once again, the same typical response: "The product was transferred from another warehouse that is why the order get shipped out a bit late." Oh so it's been shipped already? So according to this email the order has been shipped already. I checked the status of the order and it's still pending shipment, on the 17th. So that's 8 days, oh, don't count the weekends, 6 days, that it's been in the process queue. Seriously, to today's standards that is unsatisfactory. I have given up dealing with these people, with their so-called logistics and business practices. Like they have to order made-to-order products from another country before they can ship it out. I receive orders in 5 days internationally from my regular supplier. I've opened up a claim with PayPal, at this point I just want my money back. They haven't provided a service that is satisfactory, and I don't even know if I'll actually get my product, at this point I doubt it. It'll get shipped with who knows what, or maybe it'll be problems with the manufacturer, back-order, product not as specified...emails going back and forth with further waiting times. I've read countless other reviews of people not getting their products at all, or if they do, shipping is severely delayed, or products are expired or not as specified. These people appear to claim they always have problems with manufacturers, back-orders or whatever excuse you can think of just it seems to drag it on and with no outcome. I just wished I would of read the reviews sooner. Another lesson to learn in life. And don't bother with their replies to this site, I don't find them trustworthy. RESPONSE TO VITASPING'S REPLY: Again more details about an imaginary package that's apparently circled the globe the back. If I was an isolated incident, I wouldn't of made such a fuss, but because people have had similar experiences I think this is unacceptable, some people don't even get their products. I waited 8 days for the item to be "shipped" and only then it was still waiting shipment. A little time to prepare international shipping documents? Do you guys use 2 tins and a string for your line of communication? And rocks as wheels? I've seen parcels get sent to me internationally and all it is is a declaration, I think it shouldn't take that much extra time than sending anything else domestically. I opened up the Paypal claim before the item got shipped, they would of sent you an email to notify you of this right away? And I didn't stop the payment, I already sent the payment, and that's for 9 days already; and that's what a claim is, it's asking for it back. Anyway this seems like a business run by a single person (or small group) acting as a middle man shop-front who don't actually keep any real inventory but orders it from a supplier or wholesaler once someone makes an order. And because of this, the logistical problems result in nightmarish processing times, winterish hibernating delivery times, and at times you'd be lucky to even receive your product. I seriously cannot recommend doing business with these people, and warn anyone else to save your time and grief and stay away. FINAL OUTCOME Paypal closed the case 5 days early pending the seller's response, and gave me my money back which I was pleasantly surprised at the quickness of response. There was no indication that the seller responded with additional details about the order, thus my question were there any intentions of sending the package in the first place. Even now, the status of the order is still pending shipment. And I placed the order 24 days ago. Coincidentally, the day that Paypal refunded my money, Vitasprings decided to flag this review with "course language", and as a result I had to make some adjustments to the review. Why didn't they flag it for coarse language when they made their initial reply? I'm not sure. But one's thing for sure: Paypal refunded my money after I opened a case with suspected evidence of fraud, and won: this is the hard fact, and no accusation.

Need a reply nobody picks up the phone thanks Mr . Clark

It took them three days to find out it will take a week before they could ship the product. But my paypal account was charged as soon as I placed my order. no one answer the phone for handling current orders but they have someone to answer to take new orders. try to talk to the the new order hotline but as soon as i said it's about current orders i was switch to the current orders division without even listening. Of course the current orders division got no one to attend the phone.

The company listed the product as available then waited 7 days to let me know it was no longer available. I never received any communication, written or telephonic, indicating there was a problem with the order. If you really need the product, find another merchant.