Vitasprings offers health supplements and natural herbal products for both men's health and women's health, including vitamins, nutritional and anti-aging supplements, diet and sports nutrition health supplements, natural personal care, health and beauty supplies.
Vitasprings (vitasprings.com) has 134 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
vitasprings.com
Website
vitasprings.com
Category
Food Production
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: May 2026.
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My order was placed on the 13/05 and finally order is marked as shipped on the 1/06 after e-mail after e-mail. The last one to was to cancel my order on the 31/05. On the 1/06 the told me it is too late to cancel as the order is shipped but actually the order is not shipped yet but only the shipping label is created and my credit card charged.
DO NOT ORDER FROM THIS COMPNY
Response from VitaspringsJun 6, 2016
The item which you ordered was on back order before, but it had been sent out on 6/1, shipment is in transit, it will be delivered shortly. Sorry for the delay.
MZ
Mark Z.
Don't order from this company
I placed an order 3-18 and paid 3 day express shipping and still have not received my order. To make things worse on Monday after my order was placed in was called and told part of the order was not available and to pick another item. Today (3-29) I checked the order status and it is still pending, saying the order will ship in 2-3 days. I think I am going to try and get my money back, but based on earlier reviews Vitasprings doesn't make it easy. I wish I would have ordered from some place else.
Response from VitaspringsMar 30, 2016
Hi, your order is in process, we haven't charged your credit card yet. it will be charged before we ship the order out. please let us know whether you still wish to process this order or not. Thank you.
BT
Buffy T.
Do not order from this company!
Horrible customer service! My order was never delivered and after several phone calls to inquire about the status of my order, they informed me it was on back order. Yet I never received any communication from the company that my item was on back order. Do not order from this shoddy company.
Response from VitaspringsMar 31, 2016
Hello, we would like to apologize for the unsatisfactory experience of the purchase. Since the item which you ordered was on back order, we don't have ETA date. Your credit card hasn't been charged. If you have any questions, please feel free to contact us.
SH
Shay
Beware of company
I ordered two bottles of therapain from this company because they had the best price deal. Not only did I not recieve the items or a tracking number but when I called the company I recieved the run around. It took 5 calls and threats to recieve my money back. The customer service representative claimed I should have received the items that day or the next but in the same sentence said she would happily cancel my order because she couldn't verify the tracking. My question is how do you know when an item is being delivered if you can't find a tracking number. Very shady company so please beware.
Response from VitaspringsJun 30, 2015
Thank you for your shopping from our store. Your order was shipped out by regular mail by USPS, we have helped to trace shipment with USPS, they said the shipment might be lost in transit, since you don't wish to receive the replacement, your order had been cancelled and refund had been issued right away. If you have any questions, please feel free to contact us.
JL
Jay L.
Guess you have to order 6 weeks in advance
Placed an order on April 28th. Got an email on May 21st to say the product is back ordered and will be shipped to me in 2-3 weeks.
Guess it takes 6 weeks to ship baby food. What a joke! Don't post items on your website if they are back ordered and are going to take 6 weeks to come in.
Guess I should have looked up your reviews before ordering with your company. 61 total reviews for an average of 2.6 out of 10. Looks like it is as much my fault as yours. Didn't realize what a joke of a company you are running.
Response from VitaspringsMay 26, 2015
Hello, we would like to apologize for the unsatisfactory experience of the purchase. Since the item which you ordered was on back order, we don't have ETA date, your order had been cancelled on May 22nd. Your credit card hasn't been charged. If you have any questions, please feel free to contact us.
AM
Amy
Unnecessarily slow
I ordered a product the 7th of March and still have not received the item. The website says it is back ordered but wil ship in 4-7 days....pretty sure it has said that for 3 weeks now. Will never order another supplement from them and would like my money including shipping refunded.
Response from VitaspringsApr 7, 2015
Hello, we would like to apologize for the unsatisfactory experience of the purchase. The item which you ordered is temporary on back order from the manufacturer, we will contact them to get an accurate estimate of when your product will be available. Your order hasn't been charged yet, it's on the waiting list, it will be charged and shipped out once we receive the item from manufacturer. We will work hard to ensure your order arrives to you as quickly as possible, if you would like to cancel this order, please email cancellation to us. Again for any inconvenience this may have caused,
JT
john T.
VITASPRINGS..... very very very bad company to deal with, stay away!!
! ordered some supplements on the 17th of march.. 2 days later they e mailed me and asked if i still wanted the item shipped , the shipping was $28.00.. i said the shipping was already calculated you mean you didn't ship it yet!? they said they would ship out SOON.. 2 days later i asked for a tracking number, they gave me one. it stated on the tracking number the shipper had generated a tracking number on the 21st 4 days after i called them.. it also stated this is not proof the item was shipped, just a confirmation the customer was ready to ship this product.. I called them and asked if the tracking number was good they said yes because it was the weekend it would not show activity.. well it was not the weekend it was a thursday, and this is not true, when a package is picked up it is already scanned and shows status.. theses people continued to lie to me for more than a week. There was never any status or activity even to this day and it has been 11 days.. 3 days ago i called them and asked if they could either ship the product or give me a full refund because they were obviously lying to me, they said in fact the product was shipped, i said no way there is no activity on this package what so ever.. after the next day they said they would pull back the package from the shipper and give me a full refund.. I did not know you could even do this, and I am sure it is just another one of there maneuvers to play with the customers.. maybe they get off on kaos i don't know all i have to say it took me almost 2 weeks to get a refund, they shorted me 12.00 in the process, and i suggest any body that is thinking of doing any sort of transactions with this very un processional outfit, i won't even call them a business, because they far from practice suitable business practices ... stay away from this business, choose another more reputable business. In all the years i have bought products online this is the first business that has lied to me over and over, gave false tracking number, and stole from me.. just stay away people, if you have already made a order cancel it , i have heard story's from another sight that one guy it took 4 month's to get his package, there is another sight on the net that has as many story's of their misconduct....
Response from VitaspringsMar 30, 2015
Hello, we would like to apologize for the unsatisfactory experience of the purchase. We have called back the shipment which was sent out on 3/19, full refund had been issued on 3/25. If you have any questions, please feel free to contact us. Sorry for all inconvenience caused.
PZ
pamela Z.
Have not received item
i placed my order on dec 17 and I still have not received my order. I called last week and they said it was shipped. Ugh
Response from VitaspringsJan 2, 2015
Dear Pamela,
Thank you for your shopping from our store, regarding your order of Slim 30, it had been sent out before the new year holiday. Due to the high demand in USPS, your shipment will be delivered within 4 to 7 business days. We're really sorry for your inconvenience. As our apologize, we have issued discount on your order. Your satisfaction is very important to us, we hope to have the pleasure of serving you again in the future.
Happy new year to you!
Vitasprings.com
