VitaspringsReviews of vitasprings.com

Horrible customer service! ! My order purchased on 12/29/2017, I contact them on 1/9/2018, due I didn't received on 1/8/2018 (the USPS website show delivery to parcel locker on 1/8/2018), the customer service said she will check, and call me back few day said "my shipment still on local post office due parcel locker get stuck, let me wait few more day. Next day, I had stay home waiting the mail carrier show up, and check with her, she told me, she don't have any shipment for me, and this parcel locker was usable. Still can't locate my package on 1/16/2018, and I don't want Indefinitely wait and want refund my money, the company let me sign lost statement, and I had signed and return to them same day. BUT they still didn't refund my money until 1/22, and the managers or boss say it was my fault, not the problem of their company and hang up the phone. My order was never received, and still did't refund my payment.

I placed a order on December 30, 2017. I didn't get a confirmation that my order was completed. I called to check on order status. They called me back and said my order should arrive in two days. After two weeks later from initial order date, I still do not have my order. Therefore, I cancelled my order and went with a different company. They are not dependable. I would not recommend them. I purchased my order directly from the company and received it in two days. There was not back order for them. But thanks for replying.

These people have low pricing but can't keep up in the shipping dept. I was told after waiting 2 days following the placing of my order that I would be sent a tracking # on that day. I had to call a second time on the 3rd day to cancel my order and was informed that the order had shipped in spite of the tracking # showing otherwise. The one star is for lying/misinforming to me and not stating clearly that it might take 72 hours to ship. Being on the same coast I can't imagine why a reasonable time of 4-5 days can't be met by these people. By the way they don't work Sat. in spite of using USPS which also is a problem. I will be using another vendor in the future and will gladly pay more for 1st class service. These people also have the nerve to bill at the time the order is placed not when it ships. Good Riddance

The company is dishonest, will not call you back when they have messed up. This women named Vennessa is not nice and will try to cut you off from talking and will hurry up and try to get you off the phone. What happened to the customers is always right. I made an order, still did not receive it and Mrs, Vennessa said I had to wait two more weeks, there was no apologies at all.customer service is terrible.

I placed a order on 31st January,2017.The order number is 344804. However today I received a text from my credit card issuing bank,it shows that I have been charged twice for the order I placed recently on your website. The money are the same,127.74 dollars each time.The First time is on 31st January,2017.The second time is on 3rd,February. I sent them an email to ask for a explanation and no answer. And like many people in this comment section,the tracking number they gave me 3 days ago is invalid,the number is 300087381. I can't find out any information about my parcel by this number on USPS.com until now. Horrible experience ever.

I spent $115.40 on vitamins that I ordered on Jan 16th 2017...It is now Jan 25th, 2017 and still no tracking number. After calling four times I finally had a lady in accounting answer the phone. After keeping her on the phone and explaining my issue she was quick to hand me over to another person who said, PART of my order will ship on the 24th and that she would send me the tracking number the next morning. (Still NO tracking number. I have fifteen relatives in Calif., all of them are within an hour or so from this Vitasprings address. I will contact the police department in South El Monte tommorrow Jan 26, 2017. Also four of my familiy members are CHP's I am contacting them, as well as BBB, and our government in DC. the Federal Trade Commission to report them as being scammers. They need to be shut down after all that I have read what they have done to other people who have ordered from them.

I order on Jan 3 , call them couple time give me the tracking number don't not up date , taking 3 week for deliver the item . Request full refund . Bad services . Never again order from this company .

Didn't think to research reviews before I ordered. My experience is similar to everyone elses. Made an order 5 days ago, they sent a confirmation email with a tracking number which says...nothing useful...I emailed them that the tracking link does not work and after two emails they responded with a status and a USPS number...clicked the link and this is the message.... "The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later." Will try again later