VitaspringsReviews of vitasprings.com

My first experience was great for CBD softgels but when I received a 2nd order a month later which I did not request, they claimed I signed up for auto delivery which is a down right lie. I told them I did no such thing. They automatically charged my credit card again. I told them if they send me a return label, I would send the item back and I gave no permission for them to reuse my credit card. They would not do this and continued to argue with me. A professional business would listen and cancel the automatic delivery and send a return label. I had to call my credit card company to dispute the charge and have it charged back to my account.

VERY DISAPPOINTED! PRODUCT I PAID FOR AND RECEIVED DIDN'T EVEN CONTAIN THE INGREDIENTS LISTED ON THE SITE. WAS TOLD WEBSITE WAS NOT UPDATED AND WAS MY FAULT FOR NOT READING INGREDIENT LIST BEFORE OPENING AND DOUBLE CHECKING FOR THEM! WISH I HAD READ REVIEWS FIRST. BASICALLY SAID TOO BAD FOR ME AND NO REFUND! WHAT HAPPENED TO CUSTOMER SERVICE?

Please do not order from this place. I ordered a product 6 weeks ago and paid for shipping.They were quick to take the payment but I still have not received my package.They can’t keep their end of the bargain. At this point I feel taken advantage of and would like my money back, I live in Canada and the company is in the states, it doesn’t make sense that I should wait this long. I looked up the tracking number they gave me and it shows that the package is still in the states. I don’t recommend this place at all.

As others have stated they will list products not even in stock.I'm having to do a chargeback on my card.Don't order anything from these guys unless you want to be jerked around.

Order moisturizer few weeks ago, never received it, could not reach anybody via Email or phone. Stay away. NEVER USE THIS SO CALLED INTERNET COMPANY.

Placed an order that said it would ship in 1 day. 8 days later I called, as their was no tracking info. Called them and, after being on hold for 20 minutes, I Left a message that was not returned. Finally sent an email and received a message back that it was out of stock! Pathetic!

I totally agree with all previous reviews. This company is awful!!!! Not sure how they actually survived and stay in business. Forget all advertisement on their site. I placed an order a month ago and no one even bother to let me know that my product is out of stock. No, I had an electronic reply that I will receive it in 5-7 business days. only after I contacted them I got a notification" Oops we will send you your tracking later today! Complete disaster!!!!

I agree with other reviewers who had similar bad experience in terms of out-of-stock items. I ordered fiber. Website showed in stock while other sites were showing out. After a few days I got emails saying out of stock and expect 2-3 weeks delivery time. I emailed and attempted to cancel order, having found that the vendor I usually use could fulfill my order. Instead of cancelling my order, Vitasprings ended up having the product, sent it and charged my card—this was after they called in response to my email, saying it was already sent. That wasn't true. They could easily have stopped this order. Now I have spent more than my current budget allows. Also, free shipping from these guys means one week. The other vendor got me the product in under 24 hours with free shipping. In reply to reply: I emailed to cancel order on 2/16/18. I received an email notice on 2/19/18 at 4:31 PM EST saying order was shipped. I received your call shortly thereafter (5:25 PM). The UPS tracking shows Order Processed, Ready for UPS at 3:11 PM Local Time (i.e. 6:11 PM EST), and Origin Scan at 6:25 PM Local (i.e. 9:25 PM EST), both events taking place after your call in which I complained. You therefore had time and could have cancelled the order per my email instructions. How could the driver have picked up the order in the morning, well ahead of these recorded events? Final reply to Vitaspring's edited reply: It seems you edited your first reply to make it seem like your delivery went out before your phone call. The UPS record indicates that was not the case. According to their record, the delivery went out after we spoke. You make it seem like I said to you to go ahead and send the delivery ("you confirmed with us to release this order at that time") If the delivery went out in the early morning, why would I tell you to release the order? I did no such thing. You told me it was already delivered and in essence there was nothing you could do about it. Sure, I suppose I could've initiated a return after receiving it, but you didn't suggest that, and I didn't want the extra hassle. So, I just decided to let the order stay as is. MAIN POINT: UPS shows delivery was initiated AFTER you said it had been. I tend to believe UPS's info over the story you gave (and then retold differently). Sorry, but that kind of business approach just doesn't sit well with me.