Vitasprings offers health supplements and natural herbal products for both men's health and women's health, including vitamins, nutritional and anti-aging supplements, diet and sports nutrition health supplements, natural personal care, health and beauty supplies.
Vitasprings (vitasprings.com) has 134 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jon S.
I placed an order on 9-21-21 and it stated that I would receive it in 3-4 business days. It took 27 days. When I finally received the order the items I received were not what I ordered. When I reached out to them they told me I was still receiving the same item, just a smaller size. They would not do a return. What a fricking joke!
Pamela B.
Horrible company. Ordered product 9/2, it's 9/29 and still have not received product. Wrote to company and they answered "be patient" order has been processed. I wrote back to cancel and they responded can't cancel, product is with driver. Now all of a sudden product is with driver. Do not trust this company.
Mary A.
Do not use this company. I ordered a product and after waiting almost 3 weeks with no email about a delay or no email with a tracking number, I called them. Yet they have nobody that answers and a message comes on saying they cannot answer but you can email them. When I did I received a very rude response saying to be patient and that they cannot provide me a tracking number now. This is a total scam and I will find out where to report them. in the mean time I am having my bank refund my money. Always use Paypal in the future to prevent this because Paypal will investigate as well. I am as well reporting them to the Federal Trade Commission. Then they respond below so professional because I said I would report them and have. I have an idea, Vitaspring, why don't you communicate delays to customers and send tracking numbers like other reputable businesses do and then send a product when a customer pay good money for it or again reach out if an actual delay will occur. Read the reviews to see the scams you have done to others and continue to do. I cancelled because I would never get my order and it's time the Federal Trade Commission was informed of your fraudulent business. The same BS you told me is what you told tons of other customers on here. The nerve of your company!! I am sure you operate out of China too.
Response from VitaspringsSep 24, 2021
Thank you for placing the order from our store. We are experiencing production and shipping delays due to the current pandemic, so we are a bit behind in fulfilling your orders. Your order was placed on 9/12, and it was going to shipped on 9/23. However, we received your cancellation request by phone this morning. Your order order had been canceled and the refund was issued. Sorry for your inconvenience.
CODBOBBIE
Just because you can order a product from them does NOT mean you will get it. AND, they don't tell you WHEN you will get your order. THEY DON'T TELL YOU IT'S OUT OF STOCK. And you think it's coming but it's NOT. (second time this has happened, and I only find out when I email and email and email them.)
Brock
Awful online company. Paid for 2 day shipping and its day 6 and still nothing. UPS has me set for delivery on day 9. Paid $25 extra for 2 day shipping. Horrible customer service as well
Marilyn L.
I placed my normal order with this company. I received a duplicate order in the mail. When I tried to send the duplicate back to Vitasprings.....they were going to charge me a re-stocking fee (15%) and shipping charges they paid to ship it to me. This is poor customer service. They said I placed both orders....however it was a glitch in the system that would not allow me to finish my order.....thus I tried again. I can go to Amazon and get the exact product for $5.00 less and if it is not right.....Amazon would let me return it to them with no re-stocking fee and certainly no shipping charges. I WILL NEVER USE THIS COMPANY AGAIN. THEY COULD CARE LESS ABOUT CUSTOMER SERVICE! I would venture to guess with there attitude toward loyal customers.....they will be out of business in the next year or so! If I had read the blogs before I ordered the first time, I would not have been a customer. So I'm fore-warning you....DON'T DO BUSINESS WITH THIS COMPANY!!!! POOR CUSTOMER SERVICE!
Larry G.
Customer service is non-existent.
J N.
I wish I could give them ZERO. The worst service ever!!! A month after placing the order no products were received. When I emailed them they said the products (several of the same item) are out of stock (They never communicated this). When the product was back in stock they had issues with the billing address and claimed I gave them the incorrect billing address which was not true. After many emails back and forth still nothing. I showed them the original order and the billing address WAS correct. They are a waste of time and energy. Do not purchase from them. Two months of back and forth and finally I requested a refund. TO VITASPRING: PLEASE STOP YOUR RIDICULOUS REPLIES. YOU HAVE CHARGED THE CC ON FEBRUARY 26TH. THE CARD NUMBER WAS GIVEN TO YOU ON JANUARY 13TH AND YOU HAD ALL THE CORRECT INFORMATION AT THAT TIME. FEEL FREE TO TAKE THE TIME AND REPLY TO ALL YOUR ENDLESS UNHAPPY CUSTOMERS AND THEIR COMPLAINTS ON THIS SITE AS WELL AS OTHER SITES.
Response from VitaspringsMar 13, 2021
the item was on backorder for around a month, when we charged credit card and process the order once the item is back in stock, our system shows customer's billing address was incorrect, for secure purposes, we have to verify the billing information before shipping out the order. Since the customer couldn't figure out and provided the correct billing address. the order looks like a fraudulent order, we have to cancel the order and issue refund.
