VitaspringsReviews of vitasprings.com

My order was for 5 items @ $19.64 equaling $98.20 & I was supposed to get a 3% discount plus free shipping for having an order over $80. When I entered the order, I received neither the discount, nor the free shipping. So instead of paying $98.20 I was charged $106.36. This is very disappointing to me, and I think that my charge should be adjusted.

I placed this order on Fri Feb 21, I received a call on Mon the 24th saying that they had received my order and would fill it. Two weeks went by and there was no update to my order. Finally, late on Fri Mar 7 I get the much anticipated "Your order has shipped". There was no indication that it would take 2 weeks to fill and ship my order, there was no notice, no update, no nothing. I am quite unhappy with this, especially since the tracking number showed "No Order Found". Looking again today (Mar 10), I see that the order has been shipped via 2-day mail - which may or may not be the standard method. But after this experience of having to wait 2 weeks for something to ship, I'm not likely to return and I'm going to be hesitant to recommend my friends. We'll see.

I placed and order and 4 days later according to the lady that answered the phone it is still being processed but no explanation on what is taking so long. I tried to answer but she hung up the phone before the words left my mouth (that was rude). I guess I'll wait until Monday to see if they have some kind of status on the order and if not I'll have to call my bank and ask them not to make the payment.

Did you ever notice how when you put a deposit on a hotel or some other similar charge it appears right away but then when you cancel or get a refund it takes longer for it to appear. That's because the companies are holding that money on the books, the longer the better, times that by hundreds or thousands and they are showing greater assets daily then they actually have. Well we'll see if my order actually arrives in a timely manner and if it's what it's supposed to be but here is there con besides overcharging for shipping. Unlike any other website I've seen they have a note stating to make sure that you have a post office deliverable address. Who doesn't have a post office deliverable address that is shopping online? That was the clue. The day after my order there is a message: "This is Andy, please call us back to verify that this is a post office deliverable address," or some such words. Well I got that late so now two days after my order I'm calling him back; two days they've had my money. So I inform him and don't make a deal out of it though I already know that they are delaying shipping on purpose; who uses the phone for such things, why waste the time...money. Then he says, "The order will be processed soon." I asked, "how soon?" He says, "today." Well the next day, three days after getting the money, I get an Email that they are sorry but that the merchandise is on backorder from the manufacturer but that they will continue to order it and process asap...lol. I write them back telling them to cancel the order and refund my money. So five days after they got my money that they don't want refund they inform me by Email, " This order has been shipped, it's too late to cancel. The product did became available." LOL! Yet, there is still no shipping notice. So at the very best they've stretched my money out for a week and at the very worst they are going to try and screw me some more. Again, when you times this by hundreds or thousands that's a lot of extra money they are showing on their books daily. Yuchy smell coming from these people.

We waited forever for only one ordered item to arrive.

In this day and age it is very-very difficult to have a "sudden" inventory problem (barring losing your inventory due to theft, fire or something like that). In this day and age it is very-very unacceptable not to communicate promptly (email, baby... email) with your customers. That's what they have done and it is unacceptable (not to mention their now obvious incompetent pricing to begin with). The statement "Will ship in 4-7 days" (sometimes in red to attract your attention) is prominently shown in the product page, in the checkout receipt, and in their confirmation email to you. Then in six (6) days they sent me an email stating that "due to an unusually large response" they are out of stock and that the order will be either completed within 30 days (imagine this!) or it will automatically cancel. I emailed back asking to cancel immediately and went on ordering the supplement from another place. Yes, Vitasprings attracted me with a very good price, but given that, I ultimately was making my decision based on those "4-7 days" when placing my order with them; they effectively lied to me (and to many others, I am sure). I paid a bit more in a different store and got my order from them in 5 days, as promised.