VitaspringsReviews of vitasprings.com

This is the absolute worst company I have ever dealt with. They are rude and lie. I tried to call and no one ever answered the phone. I emailed and got extremely rude reply’s. I asked repeatedly when my items would arrive so I could get someone to pick them up for me because I was out of town. They said “wait a bit they will come”! What kind of a reply is that? It took a month for them to arrive. The tracking was not updated until the very end. All the reviews are true. This was the most frustrating online experience ever. I will never buy from them again and I will try not to purchase anything from California again either. I wish I could’ve refused delivery. Sounds like I was lucky though because I did finally get what I paid for. Oh, and be careful of the free shipping. I purposely ordered enough for free shipping. Only to get an email several days later (clearly after the 1-2 day shipping period, don’t believe that!) that my order did not qualify for free shipping. The idiot I was said ok just send the items I will pay. Never again.

Did not send what I ordered And when I inquired about it they told me to just try what they sent instead of refunding my money

Oh how I wish I had read the reviews are well before ordering. It has now been 2 wks and I still do not have the vitamins. Just got a tracking 12/20 after sending two email 12/9 order day.As others have said, it does no good to contact them. Still waiting to even see UPSP delivery. I order vitamins because I need them not just for the fun it. I will never order from this company again going forward.

I never received any shipping notification. The order number isn’t even in their system. I cannot get a hold of anyone. I feel so stupid for not reading reviews. They have no social media which is a major red flag. I spent hundreds & I got blocked via email! No way to call. They never answer and you can’t leave a message. That’s crazy to me.

Communication is key and would have corrected most of the issues mentioned here, all of which are amazingly similar. I suffered recently from such an issue with this company. If they had notified me the product I ordered was out of stock, everything would be ok. I could move forward to order elsewhere. But in their silence, they allowed it to reach crisis proportion, to the point of my needing to give them a negative review. Yes, I was able to cancel my order via email, but I lost valuable time waiting for product that was not coming. On a positive note, I did place an order with them in early 2021, and shipping was on time.

Oh how I wish I had read the reviews before ordering. Paid $18.50 for 2-3 day shipping. It has now been 2 wks and I still do not have the vitamins. As others have said, it does no good to contact them. I am furious! Still waiting to even see UPS say they have sent it on its way.

Just don't! If you rely on your vitamins to keep you "alive", don't trust Vitasprings with your order. Their communication was iffy a few years ago but it's gone non-existent at this point! I placed an order for 3 critical vitamins and paid for 2 shipping. The order status said that it was being processed and would ship in 2-3 days. That was 12/20. It's now 12/27 and it's listed as shipped but the status on USPS is "shipping label printed". In addition, When I reached out for the status, I was literally told to "be patient". LITTLE HINT FOR VITASPRINGS - DO NOT TELL YOUR CUSTOMERS TO BE PATIENT! Now my order on the site shows only 2 of my products shipped but the email assigned the same tracking to all 3 products. I haven't received an email about the 1 product being out of stock so WTH??

Don't waste your time or money ordering from Vita Springs dot com. They list products on their website as being "In Stock" which actually AREN'T in stock - and not even CLOSE to being in stock (by MONTHS or more!) Both of the two products I ordered were back ordered. After THREE MONTHS on one of them came in (that I no longer needed) but it was too much of a hassle to return it. The other item was STILL out of stock - after three months - so I cancelled it. This company DOESN'T ANSWER ANY OF THEIR CUSTOMER SERVICE PHONE LINES and also doesn't reply to all of the emails that become necesary to send because of the backordered items. And lastly, if you ordered enough to qualify for free shipping, THEY'LL CHARGE YOU FOR SHIPPING ANYWAY because the portion they may eventually become able to send will fall below their threshold for free shipping. This was a hassle from start to finish and totally NOT WORTH IT.