VitaspringsReviews of vitasprings.com

They dont even have a legitimate email address , [email protected] and the customer service rep doesnt disclose their name. Paid for an order and never recieved it. They said they werent responsible since I chose standard shipping which has no tracking number. They will soon go out business

I bought one of their products for $19.24 and ended up paying over $40.00 to have it shipped to me. I specifically told them, and agreed to have it delivered, by NOT a courier company but by USPS, thus saving a lot of money. It specified on the invoice that it was a 'non UPS' delivery. So what did they do...they sent it by courier and I was forced to pay the delivery charge. I called them, they knew they had screwed up, and so agreed to refund me $20.00, not now though, ON MY NEXT ORDER. Are they serious????Do they really think I would buy from them again? After them thinking it over and telling me they would call me back for the third time, they never did. Did I mention that this courier delivery took over 12 days to arrive. I am so done with them. Not worth any more aggravation. I did however, leave a complaint on their FACEBOOK page and I suggest others to do the same so that all of our complaints get seen by not only several complaint sites but their company site as well.

I ordered four big jars of vitamins which had a nine dollar shipping charge. A month later my order still had not been shipped, the company is in California I'm in Texas. It doesn't take a rocket scientist to figure out that shipping doesn't take that long. I then sent an email stating I hadn't received my order and I got an email saying my order had been processed and my shipment would be mailed in one to two days, two weeks later still no package. I sent another email and my funds were returned with no email In response. My advice? Don't purchase from these scammers.

Poor costumer service and no attempt at refunding me. They claim the parcel had not been returned yet and I am still waiting for a refund. This was over 2 months ago. This company is a fraud and I am glad that website like this exist to not only vent your frustration, but help others. I ordered my item around the end of December and it arrived at the end of January, so a month later, with an additional charge of 12 pounds or so for import taxes. I declined the parcel, which was then sent back. I contacted Vitasprings numerous times before the item arrived asking if it had been sent yet and why it is so delayed. They merely stated that due to Christmas it would be busy etc. Why did I pay for international express shipping and then have to wait over a month for it to be delivered? That is more than ridiculous. Eventually, after nearly TWENTY!! emails I managed to persuade them to not charge me a 15% restocking fee and to refund my items. They decided that they would not refund me the postage, which was probably more than the items themselves. It's a big rip off! I recently emailed them again, as I received a letter from DHL asking me to pay the import taxes which they covered. The response I got is that I will have to pay the restocking fee now. What a joke, I will not. It seems to be someone else responding to emails each time they write, without keeping any form of record of the complaint and without reading previous emails sent. STAY AWAY!! THIS COMPANY IS A BIG RIP OFF!! Edit: So many bad reviews and so many bad responses from an unreliable company. No refund was issues, so do not try to claim that it was. I never received a refund, as you never issued one.

Im ordered 16.12.2012,first info: order will be send 3-7 days, now 2-3 weeks , unfortunetlly no my order/30.12.2012/, no any info, no contact, attention are liars, I lost almost 100usd

they can learn alot from a phone customer service class or two. argumentative and disruptive, i called to ask if they had something in stock before i purchased it online on their site. it was for a dollar so i ordered as many as i could for free shipping because if i didnt, shipping wouldve cost me 39 bucks. yeah, right. then my gut told me to call to see if they had that many in stock and he told me no, only after telling yes the day before. understood. but their site still let me attempt to order the product, so i gave him a heads up to help the runt out. he bugged out on me which made me want to go see him. literally, like buy a plane ticket and visit dude. they are manic, obnoxious, unprofessional asses who do not remember the code of business ethics. order at your own risk but i hope they stay in business just one more day just to get their store front mashed in by a mob of angry shoppers. ahhhhhhhhhh, much better. thanks for getting on my last nerve yuh blood clot bumba ras.

I always order vitamin supplements from other reliable companies but because the product I was looking for was not available, I "tried" Vitasprings. The ordering process was easy but 2 days later they sad they wanted more money because shipping is more. OK, I said, I paid the difference (Shouldn't be the order automated?). Then they never send the products -- and I asked for a refund. They said they refunded 1 day ago. But they did not refund. A total FRAUD. (PS. TODAY THEY REPLIED ME BELOW AFTER A YEAR THAT MY CREDIT CARD IS REFUNDED AND I WILL SEE IT IN MY ACCOUNT IN 48 HOURS. LOOK AT THEIR RESPONSE TO EVERYONE BELOW - THEY RESPOND ALL OF THEM IN ONE DAY - AND ALL AFTER YEARS OF THE COMPLAINTS. THEY ARE TRYING TO TAKE ADVANTAGE OF NEW VICTIMS WHO DO NOT CAREFULLY LOOK AT COMPANIES REPLY DATE AND WILL BELIEVE PROBLEM IS SOLVED. IT IS APPARENT THAT THEY ARE SCAMMERS) - And yes they had to pay me the refund a year ago but their overall actions show that they are scammers.)

I placed an order with VitaSprings.com as well, and had the same issue with no tracking # provided, and no responses to my emails. Within 1 week of me placing my order at VitaSprings.com, my credit card # was stolen online, and over $3,000 worth of charges were placed on my card. Not sure if this was directly due to vitasprings.com, but the website's security looks suspect at best. Further, 3 weeks later, my order still hasn't been processed. This website is a complete sham.