VitalSource TechnologiesReviews of vitalsource.com

Vital Source "Day One Access" is predatory in the way you are signed up automatically, and they make it difficult to un-enroll. The "Want to opt out?" button does not function because upon using it, an error message is shown saying "our team is working on it" and to "come back tomorrow to try again". This is slimy because even after emailing their customer support directly, they have told me they can't un-enroll me for the service, despite the fact that I never actually signed up for it and that the deadline to un-enroll has not actually passed. TLDR: They enroll you automatically and make it very difficult to un-enroll, in the hopes that you give up and pay the fee. Very slimy.

I purchased a non-expiring 'Psychology of Learning for Instruction' online book via Vital Source for $44. Once I paid for the book I was given an access code and directed to the Pearson+ website. There I found the online book was for 4 months. To top it all of the access code did not work. I opened a support ticket and was unable to get assistance before my class started. I had to spend more money to quickly order a hardcover book via Amazon. I got it just in time for my class. My experience with Vital Source was awful. I wasted $44 and was almost without a book for my Graduate Level class. Their website also does not allow you to leave poor reviews.

Website loading a page every 5 minutes today. Assignment due tomorrow at midnight and I am completely SOL. Do not use. Unreliable.

Its such a pain using vital source bookshelf. I have such a poor experience that I interrupted 'my studies to rant at how much I hate using it. No thought went into the creation of the website or app. I need features that allow me to work on my terms. 1) please allow me to adjust my zoom. Neither the computer app or website allow you to adjust the zoom. I need to resize my browser and crop the page using the bookmarks column. 2) Can you please, please add a scroll feature. I don't want to click the button to get to the next page. It is unnatural and hinders my learning experience. Neither the website or app allows one to active a scroll feature 3) I would like to scratch in my book how I please. Give me a pen or type function.

I loved how I could interact with the content it helped with my notes and allowed me to study - amazing for my course work. Any course book I have if its available here - Im definitely gonna get it.

COMPLETE RIP OFF!!! I ordered a book and got a text full of quotes and random people's notes -- NOT the book itself!

I purchased 2 books from this company. After a few weeks of using, when I opened one of the books, I received a prompt to download an updated version. After doing this, 3 of the books chapters disappeared. I contacted the company over the course of one week and each time received a reply ‘We are dealing with your request’. To date, I have not had a solution. Definitely would not recommend. I am a Masters student and need the book for assessment. Totally unreliable.

worst website and app ever! I paid €60 for a textbook from Routledge only to be forced to use this garbage app to access it! it somehow took over my system bringing me back to Chrome automatically when I swiped between screens and blocking all my other apps that were open. for example, I couldn't type on Pages anymore!! Also, ever since I opened their garbage bookshelf my Macbook has been making this sound that it makes when it's overworking, and even though I deleted the app and restarted my Mac, the sound hasn't stopped yet. I'm shocked by the sheer incompetency and greed of both Routledge and Vitalsource forcing me to waste so much of my precious time struggling with their garbage software rather than studying. Do not, under any circumstance, make the mistake of buying e-books from Routledge.