VitalSource TechnologiesReviews of vitalsource.com

Finally got a representative who really listened to me and she helped me with my refund! I’m very very grateful because I’d been working on this since August. Ty

Terrible App Constantly Have to refresh Cannot find the books I purchase No specific contact information aside from their equally terrible chatbot

Our school recently signed on with VitalSource. I requested Connect access for 2 of my classes, and Perusall textbook access for another. Despite assuring us that would be fine prior to using VitalSource, it's end of the first week of class and NONE of my students can access any course materials. I have repeatedly emailed VitalSource asking about it, and got back a short note with a link to FAQs that had nothing to do with my question. I would absolutely not recommend using Vital Source.

Suprised but received the product the same day as ordered and they actually refunded when i bought the wrong product a week later.

"Lifetime licence"-but for them is 5 years.You can find somewhere with tiny letters.Then you are clicking on details.You are paying for empty cloud. SCAM

I bought one book for the vitalsource app. First time using the app, I am presented with a "looping login issue." Customer support says I have to wait 24 hours before I can access the book, because their engineers need to fix it. That is just ridiculous...

Total failure. We will be way better off without them.

If I can give a zero. I purchased an ebook for my class due to the lowest price online ( TextbookX.com ), this site, which is the child company of VitalSource. The URL they provided SSO to VitalSource site, and in the bookshelf shows a ebook but unable to access. I opened tickets to both companies, along with online chat, no one seems to know what's going on. Ultimately, I contacted my credit card company to resolve the issue. Both companies seem like a scam.