vitality drip jewelsReviews of vitalitydripjewels.com

I ordered my custom pieces March 16th. I have YET to receive my order. After waiting the time frame on there website for custom pieces I finally emailed back and forth with Liz who told me the timeframe was longer than what’s posted on there websites plus an additional two weeks because of covid which was also not of there website (not sure if it is now). I ended up waiting that timeframe as well before emailing again and THEN was told my custom pieces didn’t have the name I wanted attached to it! Something that is required for me to place my order isn’t attached, how ???? Now even after all this I still have no update on shipping or any response. I absolutely HATE that I ordered these custom pieces from here because I’ve been wanting them forever. You will not be able to get anyone on the phone & as nice as Liz seems she barely responds herself. It’s not cool how they’re doing people period. I don’t care about no short staff cause clearly y’all still taking orders when y’all need to be catching up

HORRIBLE customer service! I am still awaiting a correction on a order placed last NOVEMBER!!! Necklace never arrived for Christmas when it finally arrived in MARCH the necklace did not fit through the pennant even though it was ordered as a set. I had to pay for shipping to send it back even though the defect was the company's fault. i have been promised a replacement that I have never received, when I threatened to report them they then said they would process a refund!! I have yet to receive a refund or a replacement!!!!

This company is a literal joke and not even worthy of one star. I purchased a necklace and while the necklace itself was super cute, the one I received had a broken clasp. Meaning, I haven’t been able to actually wear it. They promised to mail me another chain and I have emailed every single week asking for an update and all I’ve gotten was the run around. Their customer service is below unacceptable. My last reply from them was 3 weeks ago and you guessed it, still no replacement chain. It has been almost FIVE MONTHS. I don’t presume at this point that they’re planning on ACTUALLY following through with what is right. All they care about is taking your money and it sure did work - they got my money and I got no necklace. I can’t believe I fell for such a scam. Do yourself a favor and SAVE YOUR MONEY! Buy jewelry literally anywhere else!

I should have known.This website kept popping up when I was surfing. I decided to take a look. Everything on the website is beautiful, but I should have known something was not tight with this site, because a virtual assistance kept interrupting me as I was looking. I saw a item that I like. After contemplating for several days I decided to visit the site again and purchase. I went back to email to make sure I purchased the right item. Someone was supposed to contact me within a day and it’s been several days now. I already paid my for payment. I’m going to cancel my current card through my bank and have them issue me a new one. Buyers beware ! This website is a joke.

I tried to purchase a necklace the order would not go through I tried it 3 times. However I was still charged for it, even though it never said confirmed. I’ve been trying to call & they have been “ busy “

I’m gonna get straight to the point. I do and don’t like this website. I ordered a necklace that took two months to arrive the beginning of this year. I get it with everything going on with covid. Once I did get the necklace it was absolutely beautiful, even though three months later the clasp came unloose and my pendant ended of falling off and becoming lost on a night out. Nothing a jeweler wasn’t able to fix but still I have worn it four times so I was sad about that. But hey I love it so much I just ordered another one. And let me say the communication with this company is horrible. When you call the number it never rings it immediately says all agents are helping other guest leave your information. Well when you do no one ever calls you back. Even through email it always takes a few days for them to respond. I wanted to paid for expedited shipping to have my necklace for a trip. Liz said she would get back to me about that, and I still have not heard anything. This will be my last time ordering from this site. The jewelry is beautiful but shipping and communication is horrible.

absolutely the worst customer experience i'd had.....being damn near zero its been 5 days and i still cant get an update on the things i've purchased.

I made order on 2/24 emailed them like 5/6 times keep saying its a delay but sad part we are in the same state so why is it almost a month not replying at all now there’s many others that sell same products im scared to cancel and order from another place they maybe tied together