Rachel M.
I’m gonna get straight to the point
I’m gonna get straight to the point. I do and don’t like this website. I ordered a necklace that took two months to arrive the beginning of this year. I get it with everything going on with covid. Once I did get the necklace it was absolutely beautiful, even though three months later the clasp came unloose and my pendant ended of falling off and becoming lost on a night out. Nothing a jeweler wasn’t able to fix but still I have worn it four times so I was sad about that. But hey I love it so much I just ordered another one. And let me say the communication with this company is horrible. When you call the number it never rings it immediately says all agents are helping other guest leave your information. Well when you do no one ever calls you back. Even through email it always takes a few days for them to respond. I wanted to paid for expedited shipping to have my necklace for a trip. Liz said she would get back to me about that, and I still have not heard anything. This will be my last time ordering from this site. The jewelry is beautiful but shipping and communication is horrible.
Response from vitality drip jewelsJun 2, 2021
Hi Rachel, we sincerely apologize for your experience! We're currently short-staffed. We would love to get a replacement necklace sent out to you. Please reach out to our customer service team at [email protected] with your name and order number—They will love to assist you. Thank you!