customer
No friction just didn’t seem like the…
No friction just didn’t seem like the information provided was a fair pricing.
Response from VitageneApr 16, 2019
Please contact our customer support team for them to help you navigate your report to see that Vitagene provides the specific genetic SNP that is leading to what is reported as well as providing links to the specific scientific studies that explains why Vitagene is reporting what is being reported. You can also use your "Ask Jade" option which is currently included free with your product that allows you to access on of our nutritionists if you have any questions that were not answered when viewing at your reports. Vitagene provides a raw DNA file containing over 700,000 genetic SNP's that you will be able to upload to third party companies like Promethease or Genegenie for them to provide you with disease and mutation reports as Vitagene does not report on those subjects. These services only cost around $12 once you have a Vitagene DNA file and will provide similar information as 23andme's package that they sell for $199.



