Veronica C.
DO NOT USE THIS BUSINESS.
DO NOT USE THIS BUSINESS. THEY DO NOT DELIVER, DO NOT RESPOND, AND HAVE TERRIBLE CUSTOMER SERVICE AND DESIGN SERVICES. Website USED to say "100% Original. 100% Copyright Ownership. 100% Money Back Guarantee." Wonder why it doesn't anymore? Because they can't deliver on those promises. Read below. I hired this company on 11/24/20 to design a logo for my new Twitch streaming channel. I outlined requirements in the initial writeup. They delivered logos on 11/27/20 and they were downright terrible. I mentioned in my writeup that I wanted custom artwork that resembled Lara Croft from Tomb Raider. They used LICENSED ARTWORK of Lara Croft in almost all logos delivered. How can I have 100% Copyright Ownership if I don't even own the art included in the logo? The rest of the logos were over-glorified Microsoft Word Art. They was absolutely nothing creative or original (100% original) about these logos. In addition, they didn't even stick to my color scheme requests in my initial writeup. They provided a few more logos, none of which fit my requirements. They offered a new logo which they clearly made for another client, it still had their client business name on it. They couldn't even be bothered to update it with my business name. I voiced my displeasure and my account manager Jake said "Give us another chance. Resend us your requirements and we will send another batch of logos for you. Include logos that you like from other businesses." I did this... he then went silent for almost a MONTH. When he returned, the single logo provided had a photo of ANOTHER STREAMER in it. It wasn't even me!! They literally cut out the person in one of the photos I sent, threw a filter on it, and called it a logo. I messaged my frustration and desire to end the contract. No response. I reached out of the website and have the entire chat transcript. They said the contract was fulfilled because I received a final logo, citing a message where I said I "maybe wanted to move forward" with a logo. I proved I did not because there were no files transferred and I only ever received mockups. In addition, the project conversation continued after that previously cited message where we discussed a logo redo. In this customer service chat, I stated their guarantees from the website. Visitor: Your website says "100% Original. 100% Copyright Ownership. 100% Money Back Guarantee." and NONE of these things were met in my time with your team. Visitor: I do not have copyright ownership if the logo incorporates licensed artwork... Richard Parker: You don't have to mention that. I know all of this and this is why I am trying to come to an agreement with you. Visitor: Then I would like my 100% Money Back Guarantee. Visitor: And I'd like more than anything to be done. Richard Parker: Okay Richard Parker: I will get the $149 refunded back to you. It has been THREE WEEKS of being promised a refund and I still have not received it. They've changed their website to no longer offer those guarantees. Two of the three phone numbers listed are not active. They do not answer support messages. They do not have chat live anymore. This is a major issue that a company claims to offer services and does not deliver, but does not provide a refund.