VisualcomfortReviews of visualcomfort.com

This review is for the Olsen Table Lamp. I was excited to find a cordless table lamp that didn't look like the typical cordless. It was pricey at $1599., but I didn't mind since I really needless a cordless option. The lightbulb needs to be removed from the lamp for charging which is required after just a few hours of use. The magnet holding the lightbulb in place is very strong and each time you remove the lightbulb it bangs into the metal holding the lampshade in place. Although I was very careful each time I removed the bulb it broke after just a few months of use because it was so difficult to remove without banging the metal of the shade. I had to purchase a new bulb for $159. and when I told Visual Comfort about the design flaw they were completely unconcerned and only responded that it would take 90 days to receive the new bulb "because of the tariffs". There was no apology or offer to look into the design flaw so I'm hoping to warn others from ordering this particular lamp as they don't seem interested in redesigning what would otherwise be the perfect lamp. I will now dissemble the top part of the lamp before taking the lightbulb out to charge which will be a pain, but at least I won't smash another lightbulb trying to take it off of the base

I purchased two high-end chandeliers in March — a medium Cubist chandelier with glass and a linear chandelier. The linear chandelier was on backorder, and I was informed that my credit card would only be charged once it shipped. However, a week later, I received a notification that my card had been charged for both items, even though only one had shipped. I contacted the store and requested a refund, as I didn’t want to pay for an item that wouldn’t ship for another two months. Despite multiple follow-up calls over the following weeks, I never received the refund, so I eventually decided to let it go. Once both chandeliers arrived, I scheduled an electrician for installation. During the installation, the electrician noticed that the Cubist chandelier was slightly bent, which prevented several of the glass pieces from fitting properly. I chose to proceed with the installation without the glass pieces. Six months later, I was contacted by phone, email, and text, claiming that I still owed payment for the linear chandelier. After multiple exchanges with collections and providing proof that no refund had ever been issued, my card was nevertheless charged again. While I did receive a small discount due to the glass issue, I was disappointed to later discover that the linear chandelier itself was crooked and poorly leveled — indicating a lapse in quality control. Throughout this process, customer service never offered an apology or made a sincere effort to resolve the issue promptly. In summary, I am very disappointed that after spending over $3,000 on two chandeliers, both products and the overall service fell short of expectations. The billing error, the defective items, and the lack of accountability from customer service have made this experience extremely frustrating.

I had to send back 2 lamps because they looked way too big for my kitchen island! They charged me so much for doing this! Over 200 euros is ridiculous and in addition to taking a 15% restocking fee!

Terrible customer service. No concern for the customer vs their process. I invested in three expensive fixtures. a few months after install, one didnt work properly. Much back and forth with my sales rep... not her fault, the answers always had to be submitted to "the team" took much longer than needed. First fix finally worked... for a very short time... then the light completely failed.

Their return policy might as well be "no returns" regardless of circumstance. If you even open the box, they will not accept a return. Their online return policy states: The following items are ineligible for return: "Open Box". I attempted to return a pendant light that I was not pleased with. I had all original carton and packing material. Because I merely opened the box, the item became ineligible for return. Buyer beware ... horrible customer service!!!!

I’m very disappointed with my recent experience ordering a chandelier from Visual Comfort. We purchased a heavy, globed chandelier, and when my electrician tried to install it, the cheap aluminum bracket it came with bent under the weight, causing the chandelier to slope. He had to remove it entirely for safety reasons. I reached out to Visual Comfort and it took four days just to receive a response that they were “working on it.” To make matters worse, the customer service representative I spoke with was neither helpful nor polite, which only added to my frustration. In short, the mounting hardware quality was inadequate and the customer service experience left a lot to be desired. I would not recommend them based on this experience.

I purchased three Byrne Pendant lights (polished nickel finish) from Ferguson Home, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED. The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely. To make matters worse, neither Visual Comfort nor Build by Ferguson would even consider offering a refund so I could replace all three and maintain a matching look. They’ve refused to take meaningful responsibility for their product’s failure or the fact that their design choices make a simple repair impossible.