Visio-RxReviews of visio-rx.com

Ich habe eine selbsttönende Brille gekauft. Am Anfang war auch alles super, doch nach ca. zwei Wochen hatte die Brille ständig helle Streifen, wenn sie eigentlich komplett dunkel sein sollte. Beim ersten Mal einsenden, haben sie die Gläser anstandslos ausgewechselt. Mit den neuen Gläsern hatte/habe ich aber leider wieder genau das gleiche Problem und diesmal habe ich die Brille zurück bekommen ohne das etwas getan wurde, denn leider konnte kein Fehler gefunden werden. Sie bekommen von mir nich zwei Sterne, weil die abwicklungen doch sehr einfach und schnell vonstatten gingen, auch wenn das Endergebnis unzureichend ist.

Ho ricevuto gli occhiali il 2 ottobre 2015. Il giorno 6 ottobre ho chiesto via e-mail, l'autorizzazione per il reso entro 7 giorni e il rimborso integrale, come descritto nelle condizioni di vendita sul sito Visio-Rx. Mi avevano comunicato che entro 24 ore avrebbero risposto. Ad oggi 9 ottobre, malgrado mio sollecito, non si sono ancora fatti vivi. Al numero di cellulare pubblicato sul sito non rispondono mai. Tengo a precisare che nelle condizioni di vendita è indicato che entro sette giorni dalla consegna della merce il cliente ha diritto al reso e al rimborso integrale senza dover rilasciare spiegazione alcuna, chiedendo un apposito numero di autorizzazione (RMA).

I have done extensive research about ordering glasses online. The biggest problem with online glasses is that the optical centers of the lenses do not lie over the pupils for the maximum visual benefit and comfort to the wearer. Retailers ask only for the pupillary distance which ensures that the optical centers of the 2 lenses are placed at the proper horizontal distance from each other. There is no way to measure where the optical centers of the lenses should be placed vertically in the frames without actually trying the frames on in real life. Online retailers just use an average optical center height that's probably OK for maybe 70% of people. Visio-rx actually made a video about this that they posted on their youtube channel. Visio-rx has posted in numerous places that they have created software that can use pictures uploaded by customers to calculate where the height of the lens optical center should be placed in the frame. To make a long story short, that software does not work. I had the glasses they sent checked at two places independently and both confirmed that the optical centers were 5mm too low with respect to my pupils. This creates a "prism" (optical lingo) that creates some fuzziness and a swimming feeling. I took about 10 different pictures for them to troubleshoot the problem and they would not take ownership of the fact that their fitting system was defective. They kept trying to shift the blame to the optometrist's measurement of my PD which was confirmed by my local eyeglass repair store and by me. Then they tried to blame me for tilting my head in some direction (up? down? back? forward?) in the pictures. The frames were really cute and fit better than any I have ever tried (ever!) so I have decided to keep them and put in new lenses locally. The fit awesomeness is due to the shape of the frame at the bridge - not due to the PerfectFit nonsense. The bottom line is I would not recommend ordering from them and won't be ordering from them again. They are no better than any other retailer and the selection of frames is not very interesting compared to Zenni's or coastal. I was also not impressed that it took 15 days to get the glasses - although in all fairness I was prepared for that since they predict delivery in 2-3 weeks. It then took another week of emails to get this: "At this point, with all of the measuring discrepancies, I'm not sure if remaking the lenses will solve anything. Do you want to return your glasses for a refund?" The whole experience was a really big hassle and not worth it. Your mileage may vary.