Alan T H.
Absolutely rude and unresponsive despite being repeat customers for over two years
Been brokering through VI Sailing for the last two years with Emily. The first year went okay. There were some misunderstandings concerning the number of people that were to be on trip that caused some 11th hour hurdles but Emily helped us out and even split some of the extra costs with us. The second year, the boat we chartered with Emily ran aground and it happened unbeknownst to VI Sailing. We ultimately made things work out but VI Sailing did very little to help alleviate about a month's worth of consternation leading up to our arrival. The third year we contact Emily and VI Sailing again about booking another yacht or two and she/they promised to work on it. We heard nothing back from her and frankly still haven't. We ended up having to reach out to your prior Captain and he arranged our trip. I would love to recommend VI Sailing because sailing in the BVI is magically but I find VI Sailing and their staff reactive at best and unresponsive to issues at worse. You can do better than this given how much it costs to charter and all the moving pieces they are suppose to be taking care of on your behalf. Beware of this operation and, if you do choose them, Emily in particular.
Response from Virgin Island SailingFeb 22, 2016
Our sincere apologies for all the trouble you have been through. As the broker on your first charter with Promenade, I worked to get your group a fair price when weeks before the charter your number of guests surprisingly increased from 9 to 12. VI Sailing even paid for half of the cost for you. When Promenade ran aground just prior to your second charter, I kept you informed of what was happening with repairs, as well as searched for a replacement yacht, you had decided to stick with the Promenade who was relaunched just prior to your arrival. After that charter we had discussed you likely didn't wish to revisit that option and we explored some others, but there are few options offering a skippered only cruise for such a large number of guests. When I did not hear back from you, I thought that you'd found another option elsewhere. We are very sorry that you felt that you were mistreated, and would welcome a chance to help you book again. Sincerely, Emily and the VI Sailing staff