VirtualPBXReviews of virtualpbx.com

The reps are wonderful. When you can get to talk to one. Waited on hold for almost 15 minutes today, around 8:50am PDT. Costly experience with their phone app. And the issues with it are not yet resolved so it cannot be used. The app kept defaulting my number to "unavailable", no matter how many times I marked myself as available. I didn't even know there was an inssue until I wondered why I wasn't receiving any calls. After I discovered that, I kept marking myself as available and it kept defaulting to unavailable. Disaster. I'm in sales, I lost thousands in commission, didn't make my quota. Also - and this might not be arising from the VirtualPBX platform, so maybe not their fault - but all of us salespeople here have horrible problems with a delay in the sound so, talking on the phone with someone, we always end up interrupting each other. It's frustrating, time-consuming, affects the relationship-building. I don't have this problem when I originate the call from my phone, only on the calls that come to the (same) phone via the system. 5/8/17, Update: Thanks for the response, Charlie, but it's cold comfort. The sum of your replyy is that you're paying attention to a known issue - attempting an an adequate job of taking care of business. More meaningful would have been an offer of some months of free service or *some* kind of offering. Kind of worse than no response at all.

The price and call quality are good, but the lack of 24x7 support is a serious issue for us. It was highlighted today when a call routing issue left us without working phones for hours. It was Sunday and support didn't open till 10a east coast time. Even after 10a nobody answered the support line, it just rang and rang, never going to voicemail.

Upon hearing that I valued a certain feature that only existed on the vconsole platform, VPBX took it upon themselves to switch me over and oversaw all the configurations. I didn't have to do any and I didn't lose any downtime or calls. Thank you VPBX

We've been with the firm for four years. The technology works as it should. The interface, which was poor, has become much easier, and the instructions much better. We've reached out to customer service a half dozen times over the years, most recently just a week ago. They've been fast, courteous, and correct. Not only "would we recommend the firm," we do.

Worst experience faced in trial period your team can't even solve a problem and no reply or calls even after contacting 3 times just worst customer service and worst ever team who cant handle problems faced by customer poor service.

Used Virtual PBX for about 21/2 years now. Solid support, good people. Can't say there haven't ever ben issues, but can say they have always done whatever it takes to resolve any issues.

Many problems using features and the performance particularly on the fax product is disappointing. Originally signed up as a low cost alternative but question whether the cost is offset by other hassles. Particularly problematic are conditions like cannot cancel fax once entered. If sending confidential information you cannot retreive from typo

Don't Waste Your Time This company never follows up on anything. I have to wait a 48 hours in order to fix a problem. My billing has been wrong. The phones were shipped late, and we didn't have phones for 2 days. Customer Service is awful. The Fax Box doesn't work period.