Virgin Wines USAReviews of virginwines.com

I ordered a case of wine on November 8th and never received the wine or any communtication about my wine until today Decemeber 29th. Evidently the wine shipment was damaged by the shipper but I was never informed until almost 2 months later! I was planning on giving the wine as a Christmas present but that's hard to do when it never arrives and Virgin doesn't contact you. I understand that the shipper caused the damage but Virgin totally dropped the ball on the customer service side. I have used wine clubs before with zero problems. It is actually pretty funny. Customer service called me today to ask if I had enjoyed the wine. You think they would have looked at their computer screen and noticed that I never got the wine before calling! It felt like the customer service rep was completely apathetic to the situation. 0 of 5 stars for poor customer service.

I ordered and was enrolled in their service, no problem. Then I tried to buy wine. Their online system did not have the same wines as their catalog. "Order a case for $99 with any other 12 bottle purchase"- did not work. I tried twice and even called them. They told me "the online orders do not show up in their system "right away" but they could fix it if I called back in a few hours". Called back and they told me too bad- too late!!! Sent the wine- a gift- with none of the gift messages so my parents almost sent back. Then they sent MY wine, the club one I had enrolled in- to my parents (!!!). They are in a retirement home and in their 80"s and on the other side of the country so its a HUGE inconvenience. Every time I call and complain they are like "Too bad". Even tried ONE MORE TIME and still could not order the wine. They are liars and their customer service is HORRENDOUS. STAY AWAY!!

I have been with Virgin Wines for more years than I can recall. I am a member of their wine bank and have a personal wine merchant. They deliver on time, refund if you do not like the wine and no questions asked. My wine merchant is ever so personable and does not hassle; if he has an offer he phones me up otherwise no. The wine bank is one of the best schemes going and they have some great tastings and wines. Not sure what the problem is with everyone else but it works for me.

Just cancelled my account. Received one case reasonably priced, decent wine, but delivered later than expected and customer service failed to keep me posted. Would've kept the account open but after asking them to stop making telemarketing calls, the calls kept coming. This outfit shames the Virgin brand.

When I was given a Virgin Wines coupon from a friend, who had tried the offer and received 15 bottle of great wine for $89.99 including shipping. I was excited to try it out. Both my friend and I (after carefully reading both the coupon and the Virgin Wines website) understood that we were signing up for a one-time deal, not a "club." Now, three months later, I've been charged $159.99 by Virgin Wines. When I called to ask them to reverse the charges (I have not received any wine yet) and told them I wasn't aware I was joining a club, the woman on the phone kept saying "Yes you did. It says it in the fine print on the back of the coupon. You knew." It was strange and offensive that she kept telling me I did know it was a club, as if I were lying to her, when I truly did not know this. She also told me that I "obviously knew it was a club" because I've been a member of another wine club that they own. Since she didn't tell me what club she was referring to I can only conclude that she means either Vinesse or Zagat wines, both of which I was aware were clubs, but cancelled after a few shipments because I didn't want to continue to receive more wine than I needed and I had recently become a member at two local wineries, whose wine I preferred. It wasn't a matter of just wanting to get out of a club, it was a matter of preferring the wine from the local wineries so exercising my right to cancel these previous clubs- which, unlike Virgin, I was aware that I had signed up for a "membership" with and had been told I could cancel at any time. I had a problem with Vinesse- they continued to charge me for a few months and I was ultimately not refunded for all of the unauthorized charges. I find it rude and offensive that the customer service representative from Virgin assumed I would know I was joining a club with Virgin simply because I had at one point been a member of another wine club that I had no idea was connected to them. I also am offended by her implication that I was somehow abusing the system because I had been a wine club member elsewhere and cancelled after 2-3 shipments. I am quite certain I have every right to do so. I cannot find any information online stating that either of these companies are related to Virgin, so I am still confused by her claims that I should have known. She also claimed that Virgin had emailed me to let me know that I had joined a club (I received no such email), and that I was getting another shipment and would be charged today (again, no such email). I searched through my trash and spam mailboxes before calling, and I have Gmail so no email is ever permanently deleted. No such emails from Virgin Wines. She acted very defensive and very rudely said "It went to your spam, I cancelled your membership and refunded you" and ended the call abruptly, acting very irritated with me. I called back later to ask for a confirmation email and the second person I talked to told me that the woman I had initially spoken to had not cancelled my membership or refunded the charges. So she had lied to me. Thank goodness I called back rather than just waiting for it to happen. Overall it was a very unsatisfactory customer service experience. It is a shame because the wine was great! In fact, the wine itself was the only good thing about the whole experience. This company should be transparent about what their customers are signing up for and DO WHAT THEY SAY THEY WILL DO! This is such a horrible way to ruin what could be a good thing. Horrible customer service and marketing that involves scamming and obscuring the truth is just BAD BUSINESS. I'll be watching for my refund and will definitely update if I am not refunded promptly. Sadly, I won't be purchasing wine from this company again nor will I refer them to my friends, simply because of the way they obscure the truth about what their customers are agreeing to, and because of the very bad experience I had with their customer service representative.

Can anyone help?? I have tried three times to cancel this scam and I can't and they keep charging me and sending me wines that I DON'T want! Ahhh. Has anyone had this problem with them?

I used a coupon to sign up it was $69 for 15 bottles of wine which I thought was a great deal. I ordered a box of mixed wines since I prefer whites and my husband prefers reds, I looked at the selection and liked the sample selection of what they could send me of 6 whites and 9 reds (3 of the bottles of red were a special that was included for free or something so that was no big deal since without them it would be half and half selection). Shipping and handling was about $15, and I received the wines pretty quickly which was nice. There were a total of 4 bottles of white wine to 11 bottles of red.... Please tell me how that is MIXED, the sample selection showed 6 bottles of white. I expect half and half or at least the same as the sample selection amounts. Of course the site clearly states you can not pick and choose its their selection of "whats available". Well thanks but no thanks, out of the 4 white wines 2 were a pinot grigio, which was not good tasting, everyone has their own taste buds and likes different wines but both my husband and I agreed we did not like the wine. On the website Virgin Wines states its 100% satisfaction guaranteed. I have emailed twice over the last month with no return contact about the wine I didnt like, I want to send back the one bottle and get reimbursed for whatever I can or have them send me new wine.... ANYTHING... but I can not even get an email back. I check my junk email folder daily to see if it went in there, nothing. I agree with others, this is a scam. The coupons are a scam to get people to sign up for something that isnt what it appears. Thanks but I will take my business elsewhere. I prefer to handpick my wines, so I guess I will stick with the more expensive liquor store prices or go to the wineries myself and pay for the real deal.

I called Virgin Wines three times after I placed one order. 1st: I asked to cancel all the orders right after I placed it. The customer service told me all my orders had been cancelled and promised me I will receive the cancellation e-mail in 48 hours. 2nd: After two days, I called Virgin Wines again since I had not received the cancellation e-mail. The customer service told me this order has been processed so it cannot be cancelled. They only cancelled the future orders at last time I called. They told me they will send me a shipment confirmation e-mail with FedEx tracking number. Virgin Wines even told me I can call FedEx to refuse the on-the-way package by the tracking number. 3rd: After two days, I called Virgin Wines again since I had not received the tracking number. The customer service told me Virgin Wines does not have the tracking numbers for their customers to track the orders. She told me the order has been shipped through FedEx; and I have to obtain this tracking number through FedEx. There is no way Virgin Wines would know the tracking number of their shipped product since it is the responsibility of FedEx. This madam also told me she is not the ladies I talked before so she does not know what they promised me. I asked to speak to her manager, and she hung me up. I called FedEx. FedEx told me there is no package coming to my address through them.