sean H.
response to viperatech response
response to viperatech response. perhaps you should not list the item as in stock and actually have it say somewhere on the page that its a preorder. this to me feels very misleading second response first i am not angry but i am disappointed and this is why i only place an order for one small item with new companies i have not dealt with. second how am i as a customer suppose to know they were not released yet. listing them as in stock and shipping within ten days in no way says that it is a preorder. i could have preordered this item from many different companies at a lower price but decided to try viperatech for the first time because you listed it as in stock unlike other companies that listed it as a preorder. i wrote the review to warn other consumers that when your items say in stock that this is not necessarily true which you could have easily just taken ownership of and fixed on future listings but preferred not to address the issue of the way it was listed but just say my order was a preorder. since that was your response i wrote my response to bring to your attention for a second time listing items that way is a misleading way of doing business in hopes you where a reputable company and take ownership of this and correct it in the future so others are not ordering in stock items that are not truly in stock but instead you are trying to shift the blame to me as your consumer. i don't want anything from your company but the item i ordered and for you to fix your website to not have misleading information on items in the future.
Response from ViperatechJul 11, 2023
You know fully well the KS0s are not released yet even by IceRiver. Not sure what you are angry about. If they were being shipped out at this point-- you would have a reason to be upset. No reseller has them on hand yet save for a few early batch test units. A lead time "from payment" means they are not on hand. That was the window we, and everyone else, was given by the factory. You are more than welcome to cancel your order and we will assign your allocation to another customer. There are no shortages of them for this model.