Richie W.
Customer service needs some work..
Ordered a KS1 from them back in July, received it second week of August which was fine. The issue I have is with the snarky guy on the WhatsApp chat. I was looking to buy a KS2 and enquired about some sort of discount for returning customers. His response made it seem like I was being ridiculous for asking about a discount and so I informed him of the price I had been quoted by another vendor and I was told to “buy from them then” i said ok and did just that, I saved over $1000 buying from a different vendor. His response to this “happy for you” and then “nobody cares. We fulfill our orders. Buy from the chinese and roll the dice.” and then “when your machine breaks get ready to fix it yourself btw.” So yeah, real mature responses..
Response from ViperatechNov 17, 2023
We are not obliged to give customers discounts or match prices just because you ask us to, or because you are a returning customer. We ask all returning customers to leave us a genuine review of their purchase experience if they want a $500 code. Be careful... that price you quoted us to match is lower than actual bulk cost. Now with Kaspa at 13 cents, we hope you paid with a credit card because at this point they probably will not fulfill your order no matter what "testimonials on discord" you are referring to. We are generally not interested in bargaining with retail customers for 1 unit of anything. Volume orders is another scenario.