Ambit Energy: VIP Concierge Team Reviews | Read Customer Reviews of vipenergyservice.com

Ambit Energy: VIP Concierge TeamReviews of vipenergyservice.com

4.7662 reviews
Energy & Power
2807 Allen St #2369, Dallas, Texas

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Ambit Energy: VIP Concierge Team

About Ambit Energy: VIP Concierge Team

Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.

Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: vipenergyservice.com
Website: vipenergyservice.com
Category: Energy & Power
Location: Dallas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ambit Energy: VIP Concierge Team reviews

662 approved reviews, newest moderated first

Bryce B.
Feb 1, 2024
Josue was super helpful
Josue was super helpful - appreciate the communication from him a ton!
Response from Ambit Energy: VIP Concierge TeamFeb 1, 2024
Great to hear, thank you for sharing Bryce!
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Raul Michel Madrazo B.
Jan 31, 2024
Muy buena atención y preocupación y…
Muy buena atención y preocupación y atención al cliente
Response from Ambit Energy: VIP Concierge TeamFeb 1, 2024
Me alegro mucho de escuchar esto, ¡gracias por compartirlo, Raul!
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Marcus B.
Jan 31, 2024
This company was quick and efficient
This company was quick and efficient, got me set up very quick and easy.
Response from Ambit Energy: VIP Concierge TeamJan 31, 2024
Thanks Marcus, that's what we're shooting for and always good to hear it confirmed!
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KS
Jan 31, 2024
Very helpful
Very helpful
Response from Ambit Energy: VIP Concierge TeamJan 31, 2024
Thanks for sharing!
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Alexicia H.
Jan 31, 2024
Customer Service
I had the opportunity to receive assistance from Naim, his customer service was amazing. The communication was beyond this world, he made sure I understood the process and what was going on. Also helped me choose a plan that I was comfortable and more than happy with. Need more help people like this on your team, thank you! Looking forward to my journey with yall because of him, just beautiful!
Response from Ambit Energy: VIP Concierge TeamJan 31, 2024
Naim is one of the best and yes we'd love to have 10 more Naims haha! Choosing an electricity company and plan can be tough, glad we were able to get you setup with and Ambit Energy plan that you felt good about!
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Chantal S.
Jan 30, 2024
They are great at helping all of our…
They are great at helping all of our new applicants with the move in process of setting up their electric company and renters insurance and updating any errors on the documents and re-emailing them with all requirements. I love this. This is hands on with the applicant and makes this process so much easier for them before move in day. Love this great team.
Response from Ambit Energy: VIP Concierge TeamJan 31, 2024
Great to hear that our team is able to help your residents out and make your process easier at the same time! Thanks for sharing Chantal!
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Markus H.
Jan 30, 2024
I spoke with Josue over the phone
I spoke with Josue over the phone. He was very patient answering my question and returning my phone call. Thank you very much.
Response from Ambit Energy: VIP Concierge TeamJan 31, 2024
Great to hear Josue took care of you so well, thanks for sharing Markus!
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Synergy Karate Academy L.
Jan 30, 2024
Very hard to understand rep for…
Very hard to understand rep for verification and it seemed sketchy with the verification. He kept wanting me to say yes. I tried to get him to understand I will not say yes and that he could except my answer to move forward and he wouldn't do so. Again very sketchy. No need to contact me I don't want to use your service period.
Response from Ambit Energy: VIP Concierge TeamJan 30, 2024
So sorry to hear about your experience. I totally understand how this could happen and honestly don't blame you. Ambit Energy's actual customer care/support department (that you would call if you had an issue as a customer) is 100% based in the US, but unfortunately the TPV (Third Party Verification) company does outsources to other countries and I am aware that not all interactions are smooth. While I realize we likely can't win you back, I would like to to reassure those considering Ambit that the TPV process (which is a short 3 minute call after enrollment) is just to verify that you are who you are (and does so without utilizing sensitive data) and is truly a safeguard for your protection. Unfortunately there has been a lot of fraud in the Texas electricity market over the past few years and like many retail electric providers, Ambit has had to step up it's precautions.
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