Valvoline Instant Oil ChangeReviews of vioc.com

I wouldn’t even give a one star been a using them for years then they forgot the gasket in my oil filter and I was told they won’t help fix it here’s a DONT GO TO VALVOLINE Mind you they came out to my home to fix it lmfao what a joke And their managers are RUDE of you want your warm and fuzzy feeling bring it in I’ll put you in for a tire check and will write in notes about your engine I will be contacting a lawyer

IF YOU DONT HAVE MONEY TO FIX WHAT THEY BREAK, STAY FAR AWAY! My elderly mom took her brand new vehicle to the smyrna tn location. It was purched brand new, SO no other service center has ever touched it. They replaced a return bulb and broke the clips. When she took it to the dealership, they told her the clips were broken. She called valvoline and they gaslighted her and told her that the service person told her it was broken and that they were putting green tape on it. Lies! My mom would have immediately told him that wouldn't work. This is her first brand new car, she's proud of it. They refuse to fix it, and customer care refuses to allow her to speak to management. They say they can't give that info out to the public. It's LITERALLY PUBLIC INFO! She tried reporting to the "ethics and compliance phone number. They just told her she'd have to speak with customer service. The phone number is literally 1-833-vvv-REPORT but there is no option to make a report. DO NOT USE THIS COMPANY IF YOU VALUE YIUR VEHICLE.

THE MOST UNETHICAL OIL CHANGE COMPANY YOU WILL FIND. They lied about their service, they argued that they completed all services then came back and said they couldn’t open the oil cap but were going to still charge us for the services. They argued back and forth that they did everything on their end, bypassing any responsibility and lying about the services they actually performed. Their lazy manager didn’t even bother to leave the office to have their service rep explain absolutely worse service on the planet: last time we were hear they didn’t even change out the air filter nor did they ask if we wanted it changed out. We will never come here again and we are also pursuing opening an investigation on this company

Poor service. The service wasn't what I expected. Price is so high. Will never go there again.

whole experience was terrible. yesterday i pulled into vioc in wentzville mo at 128pm for a change and a rotate. one in the bay and another ahead of me. now before i go on i do want to say i have been going to this location for over two years, i went out of my way to go there from past experiences. at around 200, we got pulled in to the bay and sat in the heat for around thirty minutes, i get it, they need time to work, but for fifteen minutes, no work was being done whatsoever. a guy comes back, we think from lunch and finishes the change around 230ish. then comes the rotate, so we get out and get ushered inside, fine. it was taking a little longer than i thought it should, i know because i spent nearly a decade in the industry, walk out to observe a guy spinning my lug nuts on with a cordless impact, fine again, but i notices he wasnt threading them on very well, and ultimately saw him OBVOIUSLY crossthread one with the impact, and thern spin it off. moments later,i guess the manager, an african american woman approached me with the lug nut and proceded to tell me that the person before must have crossthread it, not the tech i just saw do it, and proceeded to argue saying she has cameras and she had ALREADY checked to make sure it was not her tech, WHICH WAS AN ALL OUT LIE BECAUSE SHE DID NOT HAVE THE TIME TO DO ANY SUCH THING!!!! she was extremely condescending and rude!!!! ITS JUST A LUG NUT!!!!!WHY LIE!!!!! I will NEVER give one more nickel of my money to valvoline anywhere EVER!!!! I have employees, and if one of mine treated one of my customers the way i was treated, they would be fired immediately!!!! my shop manager was thewre to witness the whole disappointing thing!!!! Oh one more thing..... your so called instant oil change took one hour and 49 minutes, far from instant!!!

My experience at the Valvoline located in Chicago Heights Il, was the absolute worse exsperience I've ever had. Not only was the staff extremely inexperienced, but they did a poor wheel alignment job and broke my lugnut/bolt off my tire and lied. They took no responsibility whatsoever for the damages caused, by saying my fairly new car came into the shop that way. They also tightened all of my remaining lugnuts on each wheel excessively tight, and not according to the car manufacturers standards, putting my family and I at extreme danger and risk for accidents and even more damages. Then to speak to the manager Theodore and have him tell me that overtighting lugnuts isn't dangerous and does not cause potential risk let me know that they are all around ill equipt to properly service anyone. I highly encourage everyone to NEVER go to the Valvoline in Chicago Heights, and anywhere else for that matter. Honestly, if one location is this terrible I definitely don't have faith in the rest.

Valvoline’s negligence caused serious engine damage — and they refused to take responsibility. I went in for a simple oil change. Months later, my engine started smoking on the road. A specialist diagnosed the issue immediately: Valvoline had crushed the oil filter during installation, causing oil to slowly leak and severely damage critical engine components. I filed a claim and sent photos and video evidence. Valvoline stalled for a week while my car sat undriveable. They told me if I approved repairs, they’d deny the claim—then denied it anyway without ever inspecting the car. I was left with towing costs, major repairs, and no vehicle. When I tried to escalate, I was told no one would likely get back to me. The complete lack of accountability and respect was shocking. Avoid Valvoline at all costs. If they damage your vehicle, they will not stand behind their work. You could be left footing a massive repair bill for their mistake.

The Valvoline location in Menomonee Falls WI stated via an email that they use the EVAC system to remove the old oil but they do not. I ended up spending $1600 for a new oil pan for my car because they striped my oil pan screw when they drained my oil. That location would not admit they did anything wrong and stated multiple times they did not strip my oil pan screw, ever though that was the only place I had my oil changed. Do not go to Valvoline unless you want to replace your oil pan