Valvoline Instant Oil ChangeReviews of vioc.com

Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee came to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

If after reading this, if you decide not to use them, let me know below. I need a laugh. Update: Valvoline oil change in red bank(all for that matter, as corporate doesn't care.) A TOTAL WASTE OF 1 STAR! RED BANK TN I took my Jetta in for an oil change and the "mechanics" left the the engine baffle plate fasteners out. I drove 105 miles and the baffle plate fell off, breaking IN THE MIDDLE IF THE INTERSTATE! I returned to town the next week and took it to this same location. I spoke with manager Jacky and explained what happened. She informed me that they would do an investigation and get back with me after reviewing the cameras. I recd a call back a day or 2 later with Jacky STATING: "YOU WERE RIGHT! WE DID LEAVE THE SCREWS OUT AND WHEN THAT HAPPENS, THE WIND CATCHES IT AND RIPS IT AWAY." I was shocked they admitted wrong, but wait, remember, people are nice when they try to screw you! I told her I would only accept OEM parts, not Chinese made parts! And Jacky agreed with me 100%! I felt something was up so when the part came in, I didn't get in line to have it installed. I went in to visual see the part to verify it was OEM. FIRST THING I SEE IS "MADE IN TAIWAN" MOLDED into the cheap thin plastic that folded in half like a sheet of paper. IT WAS NOT OEM. And Ididn't ask for s new one, just oem from a scrap yard would have been fine. Jacky informs me that "THIS IS WHAT WAS APPROVED! Of course, they approved it. They break a $270 part and try to replace it with a $39.99 part. ABSURD! THEY'RE going try to screw me. I told her that I did not approve it, that she needed to reach out to whomever and get the right part in. She again stated "THIS IS WHAT THEY APPROVED!" in a VERY AUTHORITATIVE VOICE! I informed her that they weren't going to screw me over and if I didn't hear from them in 24 hours, I would do what I've done here.(after just now talking with the complaint dept to find out they won't communicate with me further because I let her know I would take legal action if necessary and I would leave reviews, here I am! So, the moral is, don't use valvoline. They don't care about me as a customer, just the almighty $$. Do they care about you? Hmm... Imagine taking a Mercedes in and they forgot to tighten the drain plug. 105 miles later, the engine is toast. Don't be surprised that if your Mercedes had 200k miles on it, they may try to put a YUGO engine in it!

Well I was in line with an F-350 7.3 l diesel it came out to him and told me to pull in ask him how much it cost he said he'd tell me when he got in sat there for 2 hours they did not have the oil filter they did not have the oil and they did not have a filter wrench he was scared to go buy a filter wrench because the owners would give it in trouble

Terrible service! I took a friend's 1997 4.6L F-150 in for a simple coolant flush. They only vacuum it, which cannot pull it all out, and it is impossible. Then they filled it, and I paid my bill $140. I asked them what temp it tests to now? They looked at me puzzled, so, I even had to explain to the tech? Then, they brought out the antifreeze tester, but sorry, it busted- all they could say was bring it back in a week when we have another tester? Seriously, so I pulled out the photo I had taken right after the engine cooled at my home with my antifreeze tester. It showed only to 0 degrees F! His only reply was Well, ok, it doesn't get the cold around here anyway? I asked for my money back, he immediately declined, and so I drove to Jiffy Lube down the street. They pulled the upper radiator hose hooked up their PRESSURE machine pushing all through the radiator, heater core and engine then out the unattached upper radiator hose. This is the only way to throughly replace the old fluid. No vacuum garbage here! I checked the antifreeze before adding it, and yes, good to -35F as it should be when done correctly! Stay far AWAY FROM VALVOLINE as possible , terrible service, extremely ignorant and rude! Cooling systems are only positive pressure, any negative pressure can hurt gaskets within the cooling systems. Your staff was extremely rude, disrespectful, completely unprofessional, disregarded my attempt to show them the freezing point from my Preston antifreeze sensor ( no sensor available to even check the freeze point after they did the flush there? ) plus showed his complete ignorance as he looked at my phone picture after driving back to my home, cooling the engine down prior to testing and snapping the picture) he told me well it shows “0 DEGREES F AND SO IT DOES NOT GET THAT COLD HERE ANYWHERE,” seriously? What service rep is this guy, what if I am taking the car to Chicago or anywhere in the winter? What would VALVOLINE do if my engine block cracked? Would they replace my engine, HELL NO! Anyone responsible would or shound automatically ALWAYS varify the freeze point anytime coolant is replaced! Just common sense! I have reported this to VALVOLINE corporate! Any double check of the coolant freeze point is ALWAYS THE RESPONSIBILITY AND A REQUIREMENT OF COOLANT FLUSH! Aa of this date September 3rd I have had zero response to satisfy my request for a full refund. So FYI!

went for first oil change, used a groupon(usually a sign they really need the business) 24 hrs , big oil spill in my garage, had just enough time to take it to a nearby mechanic . The oil filter had a lose rubber ring and was not sealed. My car is just 4 yrs old. Just missed a major engine debacle by minutes. Had to fill the engine with all the oil as it was dry. I notice that this outfit hires many young inexperienced kids who dont know what they are doing. Never again will visit them. I demanded a full refund on the oil change and got it only after I turned down their free change in the future and pressured their manager. Beware, this is the worst quick oil change shop out there.

Never trust no one at Valvoline, they break your cars and cause other parts to break! It’s upsetting that Is supposed to be an instant oil change, turns into getting another part broke by time you go home, or they don’t put enough oil, or you leave with a tick, I went to get my oil changed and I WILL NEVER EVER GO BACK, after the lady started to drill in my engine, n when asked what’s going on the answer they gave me was changing a screw! What screw? I never seen anything like that before, well went home to hear a dam tick. They are the WORST OF THE WORST

I had my oil change at the FtPierce Florida store for the past 2yrs at least. My last 2 oil changes from April and June seemed normal. No issues reported and just a regular oil change. July 13th my engine light started blinking, my car would no longer accelerate properly, and there began to be a knocking sound. I had 3 different mechanics to tell me there was little to no oil in my car and that my motor may now be damaged because of that. I have video of valvoline’s rep stating that during the time period in which j had my oil changed that reps have been fired because they caused issues to cars due to bad oil change practices. I also have video evidence of the mechanics checking my car, the rep from valvoline pretending to check my car, and I have a diagnostic that points to the reason for my engine damage being the oil change at valvoline. I tried to persue a claim with valvoline to resolve the issue, and I was turned down. I couldn’t even get to speak with a manager. I’ve had to miss out on work, had to pay for a rental(which I no longer have), and I’m stressed because I have to figure out now how to provide for my son going back and forth to school without transportation as well as my job.

Worst company ever in the world they lie mess up your car even when they found at fault and then when you take them to court they don’t show and then claim they wasn’t served right so they don’t have to pay Jessica Nunley is the worst to talk to I bet she kiss ass all day and slob on the chief D I’m still waiting for these bums to appeal cause I’m ready you better off doing your own oil change cause they have so many lawsuits against them i don’t see how they still up and running should of made sure that got burned down in the riot to smh they are the worst and ill never go back I started a group page on Facebook called Class Action Lawsuit against Valvoline please go and join and if you have issues with them let’s come together and sue them as a group