Valvoline Instant Oil ChangeReviews of vioc.com

These people are unethical spammers. I have asked them to stop on 3 occasions - they just keep sending more of their rubbish.

After calling (yesterday) to get a price, I went to the location today (9246 Goodman Rd, Olive Branch, MS 38654). They guided me inside and I ordered the $50.99 oil + filter change. To be told "it's not available", not telling me if it was the service, or the oil itself, or the filter? I then asked when it will be available... no answer. This is a scam they run to make you buy a more expensive service. UNACCEPTABLE

It usually costs me around $40 to get my oil changed. With a $20 coupon, VIOC cost me around $90. How does this happen? They just so happen to not ever have regular non-synthetic oil in stock. And they way overcharge for their synthetic.

I had a 50% off coupon, so I thought I would try this new business in Wilbraham, MA. I also needed a headlight which they said they would fix. They took off my back windshield wiper and said they would replace it. Then almost everyone went home. They did not communicate with the other staff. They talked me into other services I needed and the manager said he would give me 20% off these services which totaled $169.98. One of the employees who was still working checked me out and I paid for the services. I asked him about the back windshield wiper which they removed from my car. He knew nothing about it. He put it back on because they did not carry a replacement. I left and had to go back because they did not reset my oil change light. I went home and discovered they had not changed my front light either. I had to go back and they could not fix the light problem because they said it was filled with muck. I said I wanted my 20% discount on the other services and they agreed, but could not give me the 50% coupon on my oil change because the coupon had been already used. They did give me 20% off the oil change. I should have received a $34.00 credit and only got $10.00 back. This was my first time going to Valvoline and my last. I would not recommend them to anyone. The manager there should have made this right.

This is the worst location (new Noblesville, IN location)! I used to take both of my cars to Valvoline for maintenance. However, I found out yesterday that they put the wrong oil in one of my cars (my car calls for ow-30 and they tried to put 5w-30 yesterday). Fortunately no work was done yesterday. However, the first time I went to this location, it was new and that was when they put ow-30 EURO, which is apparently not the same as ow-30 since it does not meet the specs! So beware when using this garage for anything! They will likely damage the second most expensive thing you will own! I can't believe we trust our cars to clowns! NEVER AGAIN will I use valvoline for anything. They cannot be trusted to perform basic maintenance. In fact, the manager yesterday told me that they have recd an email that they should not do these oil changes since they do not meet the specs!! So, it makes you wonder how many faulty oil changes these idiots have done to people! At least no work was done by incompetent people yesterday! I wouldn't trust them to do a tire rotation at this point! I almost trust jiffy lube over valvoline, and that is really bad since I wouldn't trust jiffy lube with an enemies vehicle!

One star is to much today. We are in Spokane Washington. I own a shop that caters to Veterans in Need and I serve them free of charge. I have a customer who I found her a Cadillac Escalade years ago and purchased it from a well known Cadillac dealership whom I know well. The vehicle had 40k. Now it has 194k. It has only had its oil changes at Valvoline. They tend to use impact tools to open and close the air filter and they stripped the bolts so over the years it has leaked dust into the intake and this dust slowly killed the engines compression. It came to me because it had a miss and Judy wanted to change the plugs. When I removed the intake ductwork and chunks of packed dust fell in the throttle body that was entirely caked. I sprayed out the ductwork to see what comes out and it was a nasty muck. The engine lost cyl 7 by 30 pounds compared to the others. The others are way below average of other of the same engines available forsale from recycling yards by 20-50 pounds. Hers are 150-177 and used with the comparable miles are 190-230. I sent a message to corporate who were more than happy to help Yet after I dealt Austin the manager at the last Valvoline Judy had her oil changed he said they would not fix because it had been low a few times when it has come in for it regular synthetic oil changed. He told me that after he a Pat discussed it they will not help in any way. Ya know when you pull in for an oil change it’s these kids that know nothing. Especially how to keep from stripping the fastener in an air box. If this was a Honda it would be steel bolt and steel incert in the air box and those tend to brake. But the caddy happens to be steel machine screw into plastic. Experienced technicians know when not to use an impact and removing bolts and nuts are one thing but reassembly is another. My son worked at Valvoline for years and that is why Judy only took her Caddy to Valvoline. He has not been there for many years but she continued to use their service, but no more. They do not seem to want to fix the damage they cause. Has anyone ever take apart an engine that has sucked in dust. It destroys the oil control rings as well as the rings. It is really bad that I have to write this but I am happy my son no longer works there. I will be calling corporate again. Then I will be pulling the engine. I will do a YouTube video segment of the tear down slamming Valvoline the entire time. Enough is enough. Taking advantage of Veterans needs to STOP!

My adult son, who is autistic, took his 2022 Ford Escape in for a routine oil change at this Valvoline store. The vehicle only had 34,000 miles, yet he was convinced to approve a transmission fluid change — a service Ford recommends at 150,000 miles for this model. I showed them the official service manual that was in the car and they refused to budge. This felt like a clear case of upselling, and I’m disappointed that the staff didn’t take more care in explaining whether the service was truly necessary. Situations like this can be especially difficult for individuals who rely on clear guidance and trust professionals to act in good faith. The management and the tech who serviced my son refused to rectify this when I went back up to the store. I will never go to the store again and I recommend that others avoid it as well.

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last Saturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it’s their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it’s her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I’m still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I’m the one suffering the consequences. I have filed complaint with the State’s Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It’s a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn’t own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn’t happen to you!!!!!!