Valvoline Instant Oil ChangeReviews of vioc.com

I am extremely upset with Valvoline. I’ve been a customer for a while but recently when having a brake service with Pep Boys they found an oil leak. I called Valvoline to report the issue and told them I would have Pep Boys take care of it while I was in for service. I asked what the outcome of the investigation might be. She said they would contact Pep boys and let me know in 2 days. Now a manager calls me back 3 days later and said, sorry you had the repair done by someone else, we can’t verify liability so therefore we won’t do anything for you. I will never go back.

1255 E Altamonte Dr, Altamonte Springs, FL 32701 Valvoline Altamonte Springs. Do not go here. I was a loyal Valvoline customer for 15 years. Last oil change last week was an issue. After the oil change my oil light came on. I showed the tech and was told come back if continues. The light would come on everytime I would stop, went back same day and was told it must be the sensor is bad. Mind you prior to oil change light was not coming on. I had to drive the car to work and to take my MIL to daycare because of her dementia. I went 1.5 days later to get sensor check. I watched as they began to perform diagnostic. They drained 8-10 quarts of dirty oil so it appears new oil was added to old oil. I watched them drain my oil and asked to see it up close. I called Valvoline customer service and they were extremely helpful. Cue in manager from this location. He was rude to me, asked why I waited to take it in to get checked, well I do work and take care of an aging parents. Then he called PepBoys and was rude to them. He even told the manager of PepBoys that extra oil is not that bad for the car. I wasn't angry at first, mistakes happen and I just wanted my money back and the money I spent to rectify the issue. Instead I was questioned by the store manager like I did something wrong, he said I looked at the oil dipstick before I left and approved it. I am not a mechanic, I don't know what clean or overfilled oil dipstick looks like of course I agreed. He says the video from them shows them emptying my oil. I will ask customer service for the video. It is a shame because the staff that took care of me were pleasant. I will NEVER go back to Valvoline. I can't see what is happening under my car and I no longer trust that they care about the customer. Here are pictures of the dirty oil two days after the oil change. I will continue to go on every social media outlet to inform customers especially after reading reviews and seeing this happened to other customers. #valvoline altamonte springs#valvolineinstantoilchange

Will never go to another valvoline again after. First we get there and they don’t have my oil filter and said I’d have to go to O’Reillys to get one. Got that came back and then after a few minutes under the car comes back and says the plug is stripped. Was told that they tightened it the best they could and to call customer service number so they could fix it. We do that and the customer rep is horrible and kept trying to get me to call the valvoline that did it last. He said he was escalating the case to urgent and that someone would call me to get it fixed so we could drive it home as we’re traveling and 400 miles from home. No one from valvoline ever called me again. About an hour later we go to get something to eat, came back out after 30 mins and there’s a dinner plate sized puddle of oil under the car. So I knew we couldn’t drive it back home Found a mechanic on our own who got us in and all they had to do was insert a new drain plug and it tightened up fine. Horrible experience and like I said , will never go to another valvoline ever again.

I went to the Palm Springs location ( 1763 S Congress Ave, Palm Springs, FL 33406) today for an oil change, and because they were rushing, they were servicing four cars at the same time. The wait was much longer than expected, and they did not properly secure the cap.

I normally don’t leave reviews, but this situation has been extremely serious and ongoing, and I feel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues — extreme RPM fluctuations, shaking, and near stalling — and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to “make it right.” However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We’ve received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.

We are about to get legal advise, but bottom line the improper insertion of oil plug , stripped drain hole. Thus , a slow leak occurred , and after about a month of being parked, oil leaked out; and not knowing we tried to start engine and it locked up and broke engine. We filed a claim and it was denied. This adds to their many errors listed on other reviews. We will see how honest legal experts come out.

The worst place for oil change….. I never go back… here are my reasons: They told me they top off my fluids..they never did… I check under my hood when i got home… my windshield fluid was empty… I asked for email receipt..they never send me… but told me they did… They check my cabin and air filters…they were fairly ok but they failed to air clean it and just put it back I paid cash… they never gave me my change back… I had to go back and even then they argued with me I honestly think they don't even change my oil filter…I just don't trust these people They failed to put the cabin filter cover back. I found it on my floor mat.. had to go back I have heard their oil quality is not up to mfg specifications … big issue on engine life Will never ever ever ever go back to this place and you should not either but if you do, please watch them like hawk I will have someone check my oil filter to see if they change it or not…If they did not.. I will contact their management

After 15 years the new employees treated me like Crap....very unprofessional manager and Bone Headed staff....NEVER GOING BACK!