Valvoline Instant Oil ChangeReviews of vioc.com

My BMW was out of warranty so I took it to Valvoline to get oil replaced. Car was leaking oil afterwards. Took it back twice and just got worse. I even bought a new plug and had them replace the one they installed. After two visits and still leaking, I took my car to BMW repair shop who told me the pan was damaged and needed replaced. After replacement it still leaked. It only stopped leaking after correct oil was put in car. That oil change cost me $1400. The wrong oil was put into car which caused the issue. Valvoline customer service is very responsive but believes they put the recommended oil in car. DON’T TAKE PERFORMANCE CARS TO VALVOLINE.

These guys drained my transmission fluid instead of the oil from my Ford Explorer 2014 and double filled my Oil. They said they have video of draining my transmission fluid but are refusing to fix my transmission. I drove my vehicle home and destroyed my transmission, but the manager Said they’d “buy me a used transmission” to replace my perfectly Good transmission that they destroyed. Don’t go here. If they make a mistake, they don’t make it right. Also, they don’t know how to change oil....and they’re an oil change place... like really...you’ve got one job, this is an oil change place that doesn’t know how to change oil. Go somewhere else.

slow service; scanned door, had wrong info, someone elses name entered in computer data base even though I was there 15,000 miles ago , something seemed wrong , playing games , had to update all my personal information? Felt vehicle moving alot during srvice , paid, left, looked under car and saw skid panel all bent and rolled up, went back furious confronted manager who said drive back around back( and wait some more)at that time I said I would contact corporate. Ruined my morning, l just wanted a oil change , I see 65% bad experiences on surveys at valvoline’s!Waiting to here from corporate

Been to the Mentor location at least 3 or 4 times in the past. Never, ever has it been over 60 dollars for a full synthetic oil change. $105.00!!! There had to have been 5 different people under my hood. Not counting the people underneath my car. Never, ever going there again. And I'm spreading the word to EVERYONE I know to NEVER go there. My fault for going there without doing my research.

These guys drained my transmission fluid instead of the oil from my Subaru Forester and double filled my Oil. They said they have video of draining my transmission fluid but are refusing to fix my transmission. I drove my vehicle home and destroyed my transmission, but the manager Said they’d “buy me a used transmission” to replace my perfectly Good transmission that they destroyed. Don’t go here. If they make a mistake, they don’t make it right. Also, they don’t know how to change oil....and they’re an oil change place... like really...you’ve got one job, this is an oil change place that doesn’t know how to change oil. Go somewhere else.

In short...$85 for an oil and filter change on a 2007 Lexus 350RX with 107K miles on it! They used Valvoline 5W30 MaxLife Oil and a VO84 filter. I can buy 5 quarts of the exact oil for $19.97 at Wal-mart and 1 more single quart for $4.97 and the filter for $8.89. With tax that's about $36...so they charged around $50 for labor! Never again, I called Wal-mart and they'll do it for $30 + tax or $40 + tax with synthetic oil (they used a blend). Not only that, they said the oil in the rear differential and transfer case were "Checked - OK" - - a little hard to do when it's a front wheel only drive car!

DO NOT TAKE YOUR CAR TO VALVOLINE OIL!! NOT ANY LOCATION THEY HIRE ANYONE OFF THE STREET .. THESE PEOPLE HAVE SERVICED MY CAR FOR 2 YEARS AND NEVER CHECKED MY TRANSMISSION FLUID HALF OF MY RECEIPTS STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT AND OTHER HALF STATE THRU CHECKED IT. IT WASN'T UNTIL I HAD TO GET MY CAR TOWED THAT I WAS TOLD IT HAD NO TRANSMISSION FLUID. I JUST HAD THE FLUID FLUSHED ABOUT 13 DAYS BEFORE THEY CHANGED MY OIL WHICH MEANS SOMETHING HAPPENED TO THE FLUID AND BY VALVOLINE NOT CHECKING IT I WASNT AWARE.. I now HAVE A DAMAGED TCM WHICH IS THE BRAIN OF THE TRANSMISSION AND THE ONLY THING THE AREA MANAGER W CHARTERS WANTED TO GIVE ME BACK IS THE 62.00 FOR THE OIL CHANGE FEE.. AND THEN HAD THE NERVE TO TELL ME THIS CONVERSATION ENDS HERE. I SAID YOUR RIGHT BECAUSE I'M TAKING YOUR ASSES TO COURT!! I HAVE A VIABLE CASE AGAINST THEM THAT IS GOING TO BE WORTH SPENDING THE MONEY TO TAKE THEIR ASSES TO COURT!!! AND MIND YOU THEY HAD TO REIMBURSE ME FOR A DIAGNOSTIC FEE OF 143.00 BECAUSE THE TECHNICIANS LEFT THE TOP TO THE AIR FILTER OFF WHICH MADE ME HAVE LEANS CODES ON BANK1&2. I SEE WHERE SOME PEOPLE ACTUALLY ALLOW THEM TO DO OTHER MECHANICAL WORK IF YOU THIS YOU ARE ASKING FOR TROUBLE BECAUSE THEY CAN'T COMPLETE A PROPER OIL CHANGE!!

I really give there asses 0 stars!!! i went to the location in memphis on goodman road and the manager is a rude studdering AH!! after i'm the one with a damaged transmission. PLEASE CHECK YOUR RECEIPTS TO MAKE SURE YOUR TRANSMISSION FLUID IS BEING CHECKED BECAUSE HALF OF MY RECEIPTS STATED THEY CHECKED IT AND HALF STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT.. WELL I HAD TO GET MY CAR TOWED AND GUESS WHAT!!! NO TRANSMISSION FLUID IN MY CAR!! WHICH MEAN THEY DIDN'T CHECK A DAM THING!! CHECK YOUR RECEIPTS AND SUE THEIR ASSES IF THIS HAS HAPPENED TO YOU AND YOU HAVE DAMAGE TO YOUR TRANSMISSION!!!