Valvoline Instant Oil ChangeReviews of vioc.com

I went to get an oil change and check the tire pressure in my boyfriends car and that car only takes the full synthetic oil and they asked if I wanted the half blend synthetic or full and I told them to hold on and DONT do anything and Shelia I believe was her name said okay we will check the battery and tire pressure... by common since thinking, that means don't do anything pertaining to the oil change, without telling they did so and not communicating with they guys under the cars had already drained the oil and changed the filter. The price for the oil change there was $90 and that is ridiculous... I very clearly said don't do anything until I called my boyfriend but started the oil change despite what I asked. Valvoline Instant Oil Change on 4025 challenger Ave NE, Roanoke, VA 24012 I will never go to Valvoline ever again and if I was anybody else I wouldn't either because of the major communication error and outrageous price to change my oil... ABSOLUTLY RIDICULOUS

The DeWitt NY store damaged my car. The store's excuse was "this happens all the time" and it was my problem, not theirs. I guess being careful isn't an option. The manager Clayton said he'd, quote, "take care of the oil change". Then, of course, I was charged $25. I finally spoke with Area Manager Al after 2 weeks of calls with no response. Al claimed he didn't know there was a problem, even after all the messages. He made a huge deal about being the "final authority" on this. I'm disabled, had to run around town getting estimates (which is both difficult and very painful) and had Clayton go back on his promise. After all that, I ran into "Al, The Final Authority" who doesn't return calls, claims he didn't know there was a problem after two weeks of messages, is fine with store managers misleading customers, believes it's OK for employees to damage cars and it's the customer's problem if they do. Corporate won't lift a finger. Make up your own mind about Valvoline but if you do I hope you don't meet up with "Al, The Final Authority" or any of the bosses that allow employees like him to prosper.

Went to the Valvoline on Pineridge Blvd in Home Depot plaza in Naples Fl and the wanted $101 AFTER $14 coupon for an oil change.Wonder why they don't advertise they're prices.SCAM

Went into Gilford NH Valvoline garage. Just got in from Florida NH after being delayed a couple of months by Covid 19 —and needed Truck inspected. Three bays and not a single customer. I have been a regular customer there for 5 years. Asked to get an inspection. Attendant said he would ask the “inspector” he said he would not do it, they only had three people on because of Covid and if an oil change came in the inspector would have to help with change. I said that would be ok because I really needed a sticker. He said it could take an hour I said ok. The inspector “ said no he would not do it. I went across the street to the Meineke garage. They had all 5 bays full. Told the manager my problem. He understood I needed a sticker right away and said I will work you in if you would not mind a wait. I waited outside because their waiting room was full. The Valvoline store in full view 45 minuets I was back on the road and not a single customer stopped in to the Valvoline Garage during that time. So now Valvoline has 1 less customer to worry about.

Discrimination - I have experienced poor quality attention at Vancouver Cascade park location (address: 16200 SE Cascade Park Dr, Vancouver, WA 98683) from the technicians name Jesse and Antoine. I was left unattended and both of the technicians went to serve next customer in line without mentioning to me anything before or after they left me unattended. Next customer in line was taken care of and then they resumed service to my car. Based n my experience I would choose not to go for service again.

Covid policies not being met. Having visited two locations to have an oil change, I noted that the first location did have employees wearing masks and distancing from customers. But they were out of the oil my car required. So I visited another nearby location where employees did not stay distanced from customers nor wear masks. Not in keeping with the policies stated on Valvoline's website.

This is for the New Bern NC Valvaline service. Waited 30 behind customer while one tech was doing all the work, while others standing around doing nothing. While waiting two cars passed me and got service performed .

Overpriced and then I was overcharged. They ran out of conventional oil and didn’t inform me, while I waited for over an hour in line to get in. They overfilled my tires to 35, when they should be 30pounds. There was too much oil when I checked it at home. They tried to up sell things like brake fluid- that I had already had changed a week prior- so I KNOW was not needed. They robbed me of time and money and then refused to Fix their mistakes. They also lied about who the current manager was on the phone. AVOID THESE SCAM ARTISTS!!