Valvoline Instant Oil ChangeReviews of vioc.com

Went to Valvoline Boise where they stripped my drain plug and replaced it with a rubber seal. They had done the previous 3 oil changes. Had to have my mechanic replace the oil plan and after returning to them to have them reimburse me for the damage they did, was told its not cover. Drain bolts are normal wear and tear. Made a claim with customer service and was told someone would get back with me within 24 hrs. Waited a week and called customer service and they said that if a claim is denied they don't contact you. Do not use this company. That don't stand by their work and if they damage your vehicle they could care less about making it right.

Ran over a bolt in their garage, and they refused to acknowledge any wrongdoing, nor attempt to provide any realistic compensation (half off a future oil change does not come close to the cost of a new tire I now have to face). Don't let them blame you for their destruction of your property.

They sent my wife around to find a oil filter after another center sent her there because the other center in Kissimmee didn't have synthetic oil really? It's like going to KFC and they say we don't have chicken... I called corporate.. they gave me a 50 % coupon which they did not honor.. worst company.. better off going elsewhere..they Bait and switch all day long.. ripoff company..untrustworthy called back Benjiman at corporate he said nothing we can do...horrible taking advantage of a woman ..I said I want my original oil back in my car and they wouldnt do it ..I'll be going elsewhere obviously

Had an Oil change completed at Valvoline Instant Oil change at 58TH AND LYNDALE, Minneapolis and they did not install the oil filter gasket! I was moving my daughter and noticed a large amount of oil under the pickup truck in Tohah, WI. I am a big fan of Valvoline; however, I would never go to this store again, they left me stranded and almost ruined my engine, still trying to clean up all the oil under the truck.

Belton, Missouri… The worst possible place now with the worst manager, Matthew. We have done so much business with Valvoline but never again. Wife purchased a new battery from these guys in March and took the battery back several times because the car continues to not start. Wife has a new car, fyi. However each time she goes there the continue to say there is nothing they can do with the battery under warranty. Nissan Dealership and Firestone both this week stated the battery needs to go back to Valvoline. In order to get a be car to start we had to call AAA, who also stated it is the battery. My this was the third time my wife took the battery up there only to hear they will do nothing because it looks fine to me. When I told him I don’t feel comfortable for my wife to drive this car with kids in this state, Matthew stated he was calling the authorities. Matthew as the Manager not once even look at the car himself. Matthew only came out himself after I continued to ask and his employee kept saying to get a new battery had to call on the phone her manager 3 times when he was in the back the entire time. Guess what? We were the only customers there. When he was calling the authorities and giving them car information with description he said it on the phone to the cops like we were criminals only to laugh. Matthew thought we were intimidated but I supported him calling the cops because we did nothing wrong. When Officer Purh arrived witnessed that this was not a criminal call like Matthew described. Then other cops continued to show up. The cops then realized we were not in the wrong for any phone call to be administered based on us asking him as the manager to assess the new battery that he failed to do. I had to beg Officer Puhr to get a police report because normally they do only Criminal and I was told this was civil based on his actions. I have the police report and it’s a shame because after I congratulated the officers to getting me the report which Matthew called. Matthew then told the cops if we showed paperwork from the other places he would change the battery that was still under warranty. We had the paperwork and him as the manager should asked when i initially told him that we did went to other places to get other opinions outside of them not wanting to help initially. I told the officers at this point I appreciate the offer but I do not trust Matthew and his staff to work on the car after the unprofessionalism that was displayed. Not only his staff was laughing based on his actions as a leader but when I told him I would take a picture for my records they then told him to smile for the camera like it’s a joke. The picture displayed shows the furthest he even got to the car. This makes me wonder if anytime there is a customer issue that a Matthew needs to make right, instead of fixing just calls the cops on people to intimidate. The Police on arrival new who he was like this happened before. There was other things I will not say on this review in regards to how I was treated, however I will be seeking civil ramifications because there were a lot of things not justified including lackluster service.

East H Street San Diego Bad manager, Richard is unbelievably unprofessional. Groupon is allowing Valvoline coupons to go through that are not valid at the San Diego locations and only after you purchase does it show in the fine print. Richard was incredibly rude and would not consider price match nor charge the difference. I was told to deal with it and contact Groupon and then also pay another $75. Though I know this was my fault, I expressed my loyalty to Valvoline as I have done every oil change there for many many years. I asked Richard candidly is the $25 from Groupon that Valvoline is saving worth losing a lifetime customer. You have a clueless manager running this location.

Rotten. Embarrassing. Valvoline Corporate shop Ford Rd. Garden City, Michigan I was second in line at 1323. No cars were in either bay; employees were sweeping, mopping and taking trash to the dumpster, and one employee as I was later told, went to the bank. After six minutes the waved on the vehicle ahead of me. Another six minutes go by and I was approached by an employee on his way back to the shop from dumping another small, 10qt garbage can for the third time, and told me they would be closing for 30 minutes for lunch. It’s past 30 minutes now. Let’s see. I’m waiting; did some work on my phone. Also, I have to go to a corporate Valvoline to use my account.

On Friday 9/22 I went to get an oil change in Bethalto Illinois and the very young manager refused to give me an oil change because I refused to switch to synthetic oil after 8 years of using conventional oil! He was so rude, hateful, very unprofessional and very arrogant! He seen on my records that I have opted out of synthetic oil and that they have been putting conventional oil in my 2013 car for many, many years, but he very rudely completely refused to give me any service, he said “yes I see you have been getting conventional oil but I’m not giving you conventional oil!” I left and immediately contacted customer service who has let upper management know, but with it being a weekend I will not hear anything from management till Monday! I ended up going to a valvoline in Wood River Illinois and a man named Dave was so very respectful and immediately took great care of me!! I am definitely following through with a complaint to upper management because this was completely unacceptable and this manager needs to be held accountable!!!!!