Valvoline Instant Oil ChangeReviews of vioc.com

i worked for valvoline for 15 years and was required to fly cross country despite having severe PTSD and fear of heights and when i complained about the night terrors gettting worse as a result the fired me as soon as the statutory of limitations had been exceeded.

I had an oil change completed on my vehicle by Valvoline Instant Oil Change. Four days later, while driving the car, it started running extremely rough and my check engine light came on. I pulled over and found that the oil cap was off my engine and sitting near the radiator. I checked my dipstick for the oil level, and none registered. Once home, I called my repair shop about the issue. They advised to call Valvoline and file a claim, as apparently they didn't do something correctly during the oil change service to cause the oil loss. I spoke the shop manager (Josiah), who came to my home to look at the car. We discussed the issue and the fact that it appears his worker didn't get the oil cap back on properly, to which he eventually agreed. He then insisted that his area manager be allowed to come look at the car, which I agreed to. After a later discussion, I was advised to have the vehicle towed to my local mechanic, which I did. I never heard back from Valvoline, so I contacted them a week and a half later. I was told after review, they were not going to cover my claim. I spoke with my mechanic to ask how much the engine would be to repair. I told him that Valvoline denied my claim. He explained to me that my timing chain skipped a tooth and destroyed my engine due to low oil and that indeed it was Valvoline’s fault. He also told me that he spoke to both Valvoline managers and told them that this damage was caused by a low oil level. I asked him if he would make that statement if I was to seek legal counsel and he agreed. I contacted Valvoline customer care to find out how to appeal the claim denial, because my mechanic explained to me and both Valvoline managers that low oil would cause the damage that was done to my engine. I explained to them that I would be contacting the Better Business Bureau, The Attorney General's Office and possibly seeking legal action against them.

south bend Indiana location on Ireland Road on 1/12/24. Did not open on time because the manager did not arrive. It is now 805 and they have no clue when he’s coming which caused customers to wait outside and drive off.

My complaint about damage claim has been denied, this is my letter to corporate. Sean (name on title) Cheri (wife) She brought our Explorer in for the oil change and filed the claim. I wish to handle the correspondence moving forward. Cheri brought our 2012 Explorer to the Kinston location in August. The oil pan bolt was crosthreaded by the tech and leaked. They admitted that and sent us to Kinston Automotive and Tire for a repair. 1001 W Vernon Ave, Kinston, NC 28501. In hindsight I should have refuse a repair and demanded a new oil pan from Valvoline. The repair failed and now my claim to get it fixed is denied. The area manager (Ben) will not call me back. I was told it is "up to them" to refile a claim. Kinston Automotive said the repair can only be done once. They did that. My vehicle never leaked oil and now I have a mess in my garage and have to check my oil daily. Whomever was on the chat yesterday could care less. I am getting an estimate today for a new oil pan and I will let you know how much it is. I have no plans on paying for it. My car never leaked oil until I used your service. Waiting to see what they say. I hope this helps anyone who needs an oil change in Kinston to rethink going there.

Went to the 2605 Hwy 31 S, Decatur, AL 35603 location. 100 bucks for synthetic. Ok, I good with it. About 2000 miles later, I noticed a puddle in my carport. After investigating, it was oil. Found the problem. My dipstick was halfway out and laying across the upper manifold area. They didn't really secure it back in and the pressure pushed it out over time. I went to Minor Tire down the street and they fixed me up right for 30 bucks cheaper. They also cleaned up the oil the best they could. I added some in and did spill some. VIOC is a overpriced joke. I contacted Customer Care and don't know what response I will get. I would like to get a full credit on everything I spent their. Lot cheaper than replacing an engine.

I took my 2013 Chevy Cruze in for an oil change at 1205 SE HWY 101 lincoln city, OR on a Sunday at 4:20pm. By 10:00am Monday morning my car is spelling awful smell, I called thinking something must be wrong. The lady rep stated at times they spell oil when changing it on the engine and it gives off a bad strong smell. She said bring it in and their shop would take a look at it. By 12:00pm at lunch time driving the car it still smells and now shortly later the check engine light is on. Stopping at a local autozone on my way back to Valvoline they said that the oil is lean. I said impossible I just got an oil change. We head over to Valvoline and have to stop at an auto shop as my car is now smoking, awful smell, and failing to drive. Turns out that their was no oil cap on, no oil where it should be, but oil everywhere under my hood! When I call valvoline they pulled the the footage. It shows the employee struggling to remove my oil cap for over 10 seconds. Once he finally does they procced with services. Once we went back to the auto shop the oil cap was lodge under a hose. Once found it was inspected and found a piece was broken. The store area manager quickly said that it's not a clean break, that means it's been broken awhile now and not the fault of his crew. I don't understand how we can determine how long something been broke for. I argued repeatedly that my car was fine before coming into Valvoline. I didn't have oil under my hood. My check engine wasn't on. We visibly see your employee struggling to get the oil cap off as it was secured and tighten on. As professionals I brought my car to be serviced and now it's un drivable. After arguing I started a claim. The area manager refused to give me contact to his offices. They refused to give me the footage of the oil service being performed. I had to actually go by a usb drive myself to get video. They didn't offer to top off my oil as it was completely drained out. They didn't offer to help clean the oil from my hood. Not a free oil change after I just paid $107 less than 24 hours and having to buy another service to get my fluids replenished. I sent in all the appropriate documents for my claim. Including the inspection report from my car being repaired weeks earlier on another issue. The auto shop than checked and inspected again the Friday prior to my oil change noting my car in good health. No issues. No lights on and driving fine. I called Monday to get an update on my claim status to find out that my claim was denied minutes after submitting it by the area manager and the store manager. As I attempted to explain this and demand another manager review my claim she continued to state that it's over. It's denied. You can appeal. Their decision is final. It was properly investigated. I demand and letter of the denial, their investigation process, and what their findings were to conclude a denial. She stated she would email the same store and area manager. I was never contacted during their "investigation". A few days later they send me a very generic letter of denial of claim sent by the same area manager brodie Barrick. It stated I was filing a claim due to causing engine damage and that they did a through investigation to the findings it wasn't caused by their shop. I never reported or claimed that in my statements, or my receipts. The claim case even said a broken oil cap.

Went to the VIOC on Kenwood in Lakeville MN. Took an hour and a half to get an oil change. 4 techs (including the manager) were at standing around talking the entire time while multiple customers were waiting. Tech lied to my face about filling washer fluid. They asked what tire pressure I wanted then proceeded to go socialize and didn't check the tires at all until I reminded them they hadn't done it before I left. When I tried to talk to the manager on duty about the service she was extremely rude.

11/13/23 Offered 3 types of oil. Took the $51 oil change.good job.... 2 weeks later....Read something on line about oil change. Got receipt, read on it installed conventional oil which is wrong for car. Confronted them ,they said that what I choose, and they 'd change to correct if I paid full price. Why do they sell wrong oil for car??????? Went to take 5.They do not install conventional oil... .. ..