Valvoline Instant Oil ChangeReviews of vioc.com

I would give negative stars if I could. They overfilled the oil in my car, it’s clearly above the safe line and they tried telling me to my face that’s it’s fine. My car keeps flashing check guages, overheating, and the radiator hose almost exploded. “Cameras don’t lie” said the guy, but no one has confirmed the video outside of that specific store. I don’t trust a single employee there, nor will I ever go to a Valvoline again. 2 Days ago I spoke to customer care, which organized them coming out to my house. I was told someone would call me at 8 am when they opened to have someone out, but I had to call around 10:15 and asked when that would be happening. I was told they would be on their way in a few minutes. An hour goes by, I call, they said they’re on their way! The store is 9 minutes from my house. They arrived 30 minutes after that. That’s when I was told the overfilled line was fine. I know what it can do to your engine. Customer care also told me they would send my car to a different mechanic if it did in-fact need repairs. The guy who came to my house basically told me that they’re a joke, and they lied about that. He wanted to DRIVE it back to the store to change out the oil? Y’all came to my house because it’s NOT DRIVEABLE. Also, to add, I just recently moved to york and now i’m forced to stay in lancaster because i work here and literally cannot go to my home. Please Please Please, do not go to Valvoline. No one in there is trustworthy, even the company. They’re denying my claims, and am now forced to get a lawyer because this is my only means of transportation.

Put the wrong motor oil in my vehicle and a couple days later my MOTOR BLEW. Rods are knocking like crazy

I'm so very disappointed in Valvoline's Duval St in Renton Washington location. They admittedly added coolant to my daughter's BMW 325i vehicle and then the heater stopped working. Don't know if that is cause they added the wrong kind... Also, they dropped an air filter clamp into the engine which then rattled around causing damage. And they damaged the skid plate as well. They said they'd order the skid plate & clamp & fix that but "their Internet was down yesterday" so they can't confirm they did anything wrong with the coolant. The tech who worked on it said he did add coolant but he was silenced by his manager. I've been going here for years but they have a new manager. This never would have happened with the previous manager & if something went wrong, he'd have been honest & fixed it immediately. Jason is the assistant manager here now & he seems to be dishonest. I know the Internet (& therefore their cameras) was working yesterday cause the tech that did my oil change was looking online for a coupon for me. It was working when we were there. I am so deeply disappointed :-( now I can't trust them and I would suggest that anyone who goes there be careful & pay close attention.

Went in with my perfect 2020 Toyota Prius. original owner . bought brand new, always has the best care. Always serviced at the dealer. But this one time was in a rush thought I could get In-N-Out with a quick oil change. Hence, the name, an absolute nightmare when in with no leagues came out with a Leaky drain plug. Voiced, my complaint got the runner round. Nobody wants to responsibility made a claim had to have over $500 and repairs to replace the oil PAN. As the damage could not be repaired so it needed an entire new oil PAN over $500. Which I got a deal or else it would have been more. And Valvoline doesn't want any responsibility. But the car was perfect before I got there and I left with the damage. I do not recommend this place nor will I ever be able to. They can't be trusted and they don't tell the truth and they don't stand behind their mistakes. Or whatever else you might call this. If you choose to go there I would be very careful if you cherish your vehicle. This is the world in which we live.Unfortunately, you can't trust anybody to do what they're supposed to do.You're paying For a service and then you have to put up with all of this not cool. Incidentally, the more I tried to reach out for help. The more I got thrown under the bus. It became a worse nightmare. They never offered me anything for the trouble. Only donly denied responsibility. The whole time also, my car was completely inspected just a few weeks before that and always service at the dealer and I confirmed with both places. As I already knew, there was never any leaking problems or no other issues of any kind, anywhere.

Today 3-30-24 I went to a Valvoline point on Tamiami trail east in Naples FL for a oil change and besides it was pretty expensive, they found that my cabin air filter needed to be replaced. I accepted to have it replaced but I didn't receive any receipt there and when I ask for it they said it will appear on my e-mail. I arrived at home and was surprised by the amount not expecting to pay $152 which $60 was for the cabin air filter that the store next door sell them for $11 and anywhere else was sold at no more then $12. This is a rip off. I would never use their service again.

Valvoline Transmission Service Review: Buyer Beware! 🌟 I recently visited the Valvoline service center in Lombard for a transmission fluid change on my Acura. What should have been a routine maintenance task turned into a frustrating and disappointing experience. The Incident: After leaving the service center, I noticed a significant amount of transmission fluid had leaked onto my garage floor. Concerned, I checked the fluid level using the indicator stick, and to my surprise, it still showed as “full.” How could this be when there were clearly 2 to 3 quarts missing? The Receipt: Upon reviewing the receipt, I discovered that the technician had poured in a whopping 10 quarts of transmission fluid! Keep in mind that Acura’s official requirement is a mere 3 quarts. It felt like they were trying to drown my poor Acura! The Conversation: I called Valvoline to express my concern. Instead of accountability, I got a runaround. The technician nonchalantly claimed that my fluid level was “fine.” Fine? Really? I asked him where the mysterious 3 quarts in my garage came from, and his brilliant response was, “I don’t know.” Not exactly reassuring. The Verdict: Folks, save yourself the headache. Spend the extra bucks and head to the dealer. At least there, you’ll find some semblance of accountability. Valvoline? Well, they seem to operate in a parallel universe where fluid levels defy physics.

Went to Valvoline on broadway in San Antonio Texas. I had been going there for almost 10 years or more I usually ask for a discount and get $10 off or $5. This time the guy that charge me for the service said he didn’t have anything and did not even look to see if he could offer me a discount. He looks young which shows me that he has no customer service skill and he was very arrogant. Don’t put this young ones in charge they do not know anything about customer service. If you go he is the one that has a neck full of tattoos. He did not want to put the sticker on the windshield he was giving it to me to put it. Which they always do it. I told him put it on I am paying for this service since you can not give me a discount finish doing your job. He did place it but place it on top of another sticker I had on the windshield. You can tell he does not like his job!

Had to find a new place to get oil change and inspection due to sale of company after 23 years of excellent service to me. Came to your chain. Big mistake. Assistant manager pushing my truck back and forth moving the tires trying to lift it to inspect it. Start the truck to leave and the ABS light is on. She says I did nothing. I call a mechanic friend and he is asking her questions. She is denying everything. Says we can get it looked at and bring the bill and they will determine if it is their fault. We leave and go right back. My friend asked her if the ignition was on when they were moving the truck. She said no. We confronted her asked how she was moving the truck if the ignition was not on. You cannot put a vehicle in neutral without the ignition on. Now her story changes. Cannot recall. Told her what she told us. You have cameras don't you? I think she saw the light on and hoped we would not see it. She got caught and lied. My friend said what she did could cause the ABS light to come on. Now I have to lose more time from work and have my truck checked for a problem I did not have until your employee touched my truck. The light was off when I got there and should be off when I left. When I said that and that I would never f'ing come back and make sure every person I know will never come there she said that is up to me. I did nothing wrong. Of course that was before we went back and she got caught in her lie. I expect your company to make this right but she gave me very little confidence that you would. There are other avenues to go with complaints. I am doing so. Word of mouth can ruin a company. 62 and have never had an oil change and inspection to cost me lost wages and my time. That is not to mention how much to get the truck fixed. I understand mistakes but not lies. Never will be back and will tell everyone the story. Maybe even News 2 who hopes people get things fixed.