Valvoline Instant Oil ChangeReviews of vioc.com

Nothing went wrong just paid more than Toyota dealership in Clermont, Florida . Toyota of clermont charges $84 for 2018 Camry. I paid $101 after a $10 coupon my laziness is to ame. I usually buy Mobil 1 for $24 a gallon and oil filter for $7 total of. $32 and 20 minutes of my time. They dont even open the drain plug, they suck it out with a tube from top. All i can say is i paid for being lazy.

Tech used a machine to "suck"the oil out of my engine. When I asked why he said Nissan recommends this way of removing old oil. That's a lie. When the reminder sticker was printed it showed 3 months / 3000 miles. Owners manual shows 6 months or 5000 miles. Requested a corrected sticker but was told the computer prints the sticker and they have no control over it. Fishy at best - probably BS.

The ratings on the vioc web site must be a joke. Can't find a way to enter a rating so doing it here. Went to Valvoline Oil Change in Fishkill, NY. My complaint is that they did not clean up after themselves. There were too many spots on my engine where oil had dripped. They should have been more professional to try to clean those spots up. Aren't they being paid to leave the engine as clean as they found it?

Had oil change nov 2022,and jan 2023 check engine light was going on and then off every 4-5 days,and then stayed on april 8th 2023. My honest mechanic found no oil leaks or oil burn, thus even though my car never said oil was low , no oil on dipstick. Luckily no damage, but i will not go to valvoline quick oil change again. Beware since they didnt replace oil to proper levels.

I went in for an inspection. Staff was very friendly and I was in and out fairly quickly. They attempted to sell me a cain aig filter which was really dirty, but the price was $50. I declined and purchased one from Amazon for $12. When I went to change it I found the old one all smashed up and shoved back in place. I wish they never touched it. No reason for an inspection.

Sat in line for 40 minutes waiting to be next. When I got in place, I was informed they were out of synthetic oil! Their air compressor equipment was also faulty and they seemed frustrated with a previous customer. My neighbor had a bad experience at this facility 5 months ago when they failed to properly tighten the oil filter. Almost ruined his 2019 Chevy truck. Porrly run place. I won't return.

Unadvertised shortage of inspectors in Rochester, NY. Only two locations offering State Inspection as of 11/5/2022 - 2472 Monroe Ave Brighton, NY 14618 and 654 East Ridge Road, Irondequoit, NY 14621. I arrived at my local Valvoline 30 mins. before opening - waited to have my car serviced. Pull through the garage and was informed that this location wasn't doing vehicle inspections and that only two locations were doing inspections in the Rochester, NY area. Note: this has not been the case in years past. I hurry over to the closest of the two, pull up to the location, and speak with one of the employees. Very straightforward, he informs me that it would be a 4-hour wait in order to get an inspection... I half expected this to be the case - arriving 12 minutes after opening to one of two locations in my city providing inspections. Nonetheless, I was still taken aback by the inability of Valvoline to provide such a fundamental service. This review isn't so much about the service I received (or lack thereof, however, the two employees I spoke with were apologetic and willing to explain the situation), but more so an inditement on the company itself for lack of information and failing to provide for perhaps the highest-demand vehicle service. To have 9 locations in the Rochester, NY area and only provide state inspection services at two locations is not good, nor convenient service. To not warn potential customers on your website of said shortage, while not necessarily false marketing, is nonetheless unfortunate as uninformed people would just assume the service would be provided. To have to drive to a location and speak with an employee just trying to do their job in order to get an explanation for a service you lack is a bad experience. While I understand not advertising the shortage of inspectors for fear of losing service, ultimately, you end up driving away potential customers like myself due to this type of inconvenience. I propose Valvoline addresses this shortage by (a) adding a banner to the front page of the Valvoline website acknowledging potential shortages, (b) on locations pages, noting if a location provides inspection services or not, (c) providing locations that don't offer inspections proper signage to acknowledge that they don't provide inspections to people arriving to the location assuming they could be serviced (this would prevent people from having to wait to speak with an employee, only to be informed of the shortage of inspectors), or (d) hire/train more inspectors to meet the demand for a highly sought-after service. Having received services from Valvoline on several occasions, I understand the convenience of having multiple locations capable of providing automotive preventive maintenance services in my area. However, having experienced issues the last three years when attempting to get my vehicle inspected, something needs to change in order to address this failure on behalf of this brand's management, marketing, employee training, website team... whoever's responsible for any of the items noted above to address this issue.

Had an inspection and oil change and last year the vin# was incorrect and I had to go in person and show my receipt to register my vehicle. I just got my oil changed again and told the tech. to please check the vin# on my inspection because it had an extra letter last time. He assured me he would make sure it's correct. Well, went to get my registration today and was told they would not do it this time until it was corrected. Called while I was at the DMV office and they could not get anyone at the store on the phone and were going to have them call me back. 3 hours later, no call back. Called again and was told no one picking up at the store but customer service could make the correction for me. Waited on hold for customer services and was told I would have to go back to the store to get it corrected :-/. Very disappointed.