Valvoline Instant Oil ChangeReviews of vioc.com

I had an oil change performed at this Valvoline location at 16 Amity Rd, New Haven, CT on September 6, 2026 (Invoice #282179). Shortly after leaving the shop, while I was driving, a panel/component underneath my 2019 Honda CR-V came loose and dropped down, forcing me to pull off the road. This was extremely concerning, especially because the issue occurred immediately after the oil change, which included replacement of the oil filter, and the affected area is underneath the vehicle near the area accessed during the service. I have requested that Valvoline open a formal investigation, review the work performed on my vehicle, and preserve/review any available service-bay video from my visit. I will update this review once Valvoline completes its investigation and responds regarding responsibility and reimbursement for the repair. Very disappointing and concerning experience, particularly because the problem occurred shortly after the service.

The Bethalto IL location adds an unexplained surcharge with no explanation. This is a shoddy business practice so they can avoid advertising an even higher price for their service.

Last weekend I went in for an oil change to the Valvoline on Colerain. The guy named Gregory rushed and chrged me before the other guy finished my oil change, I asked him if they change the filter too, he said yea yea we change all of that for you. and proceeded to see me out, I said no one checked the filter, then they checked it. Even after all of that, no one reset the mileage, this was the worst experience Ive had... I wont go back, not even so they can fix it, they're lazy and expect quick money... I'm no guinea pig I'll over pay for my oil change before I go back there.

I want to get a grease job and an oil change and how can you have a company like this have no grease

Simple oil change and tire rotation gone bad. Adios Amigos. Thanks for the screw up!

Used valvoline for oil change. Very courteous and prompt oil change. The issue- oil filter placement and tightening. Mid May engine performance and check engine. Was with Toyota 3 times. Collectively 8 &1/2 weeks. Engine codes indicated engine failure but why? pistons? timing chain? I even signed off for rebuild if necessary. Long story short- oil filter placement. Luckily all checked out with engine. I was out of vehicle and this was a costly nightmare…

ZERO Stars and let me explain why! On June 15, 2026 I drove to this location after work to receive an oil change. Following the oil change, I started to exit the driveway of Valvoline and upon pressing down on the acceleration, my dashboard immediately lit up and my car went into "limp" mode. I barely made it over across the three lanes into the turning lane, before my car completely died. I immediately called the Valvoline customer service number and explained to them that my Toyota Camry was perfectly fine prior to entering the bay at Valvoline before the oil change and now it is undrivable and will not turn on or accelerate. The first sentence out of the customer service representative's mouth was that "we are not liable for any vehicles after they leave the bay area at Valvoline." I had to physically leave my car in the turning lane and sprint across the three lane highway and to the store which 2 buildings down from where my car died. The manager yelled at me and told me he couldn't walk over to my car and look at it. I said, "well I just ran across three lanes of traffic to get to you?" He and his manager jumped in a truck and tested it and it came back with multiple codes including a P2119 for the throttle body. They claimed that they were not responsible and left my car dead in the road in the turning lane with my flashers on. My car was in the road for at least an hour and my phone died. After they left and I sat in the road for close to an hour, the store called the police on me and claimed that I was waving a gun in everyone's faces threatening to kill them. The office offered me a ride to a parking lot as Crow towing finally arrived to tow my car. My mother had to drive 45 minutes to come pick me up and the officer was the only person who offered me a ride. Valvoline left me on the side of the road and forced me to have my Camry towed to a mechanic and to take off work the following day. I work in home health and had to cancel 10 pediatric patients on Tuesday. The mechanic found a broke piece of something in my Mass Air Flow Sensor blocking my engine. I will add pictures of broken object found in the MAF, which caused my car to died and my dashboard to light up with various lights. Michael/Mike was the manager on the shift and he was the person communicating with me. I will be reaching out to an attorney regarding the situation. Valvoline has refused to pay for all of the expenses including the towing as of today. Please, do not go to this location. I have spoken with multiple mechanics across East Texas regarding this situation and they all agree that Valvoline is at fault. I have begun to warn the families I work with to steer clear from this location. Valvoline does not care about the customer at the end of the day. They value profit over morals and integrity. The manager refused to return all calls regarding this situation and corporate office yelled at the mechanic who called and reported his findings from my car. This is another money hungry company, who doesn’t care about customers at the end of the day.

I once thought this was a Trustworthy Company, being that I've brought my vehicles here for over a decade. Well that's not the case for this location. I went in for an oil change and had to get it towed out. They denied the damages although it was done at their location. Their so called Area Manager doesn't have the decency or professionalism to give their long time customer a call. Don't make the same mistakes I made with trusting these 15 mins oil change locations.