Valvoline Instant Oil ChangeReviews of vioc.com

If I could give 0 stars after this experience, I would. I was a customer for years since moving to the area. However I will make it a point to never return again. I took my vehicle for a tire check. The Assistant Manager at the time also took a look at my fluid levels. He said I needed coolant and windshield wiper fluid. It was no charge at the time of service. 1 week later, my car overheats and there is brown sludge coming out of the coolant pipes. Towed it to the dealership, where I was told I will need to replace the engine, coolant pipes, radiator, thermostat and heater core, as the sludge is throughout the engine. It's inoperable. I called and opened a claim with Valvoline. An estimate of repairs was given to me which I forwarded to Valvoline. Valvoline's Area Manager is saying he viewed the vehicle and determined the issues are not from the service. They are not taking any responsibility for the repairs and subsequent rental costs. I called the dealer to confirm; they state no one has been out to view the vehicle at all. Sounds like someone is trying to get out of doing their job, or simply believe I don't have the time to pursue this further. This shady business will not receive another penny out of me.

Wish there was a zero! This company needs to be looked at. They continue to rip people off and when they cause damage to you car they take no responsibility. Corporate office in Lexington says they perform an investigation and as long as the local Valvoline manager says they did an investigation they stand by them. My mechanic told the manager on the phone that damages to my car were from them. Manager said investigation was done and they found nothing. He completely lied and corporate did nothing. I was left with nearly 500 in damages. DO NOT GO HERE! They don’t take accountability for the work they do. I have attempted several times for them correct this wrong. U

This is one horrible company and there regional manager - Grallian Harbaugh is also a horrible person. They have totaled my engine on my car, the manager at the location agreed to put me in a rental which they did until they fixed my car. they forgot to close my oil seal and my engine knocked totaling the engine. I had to come out of pocket to get the damages fixed and a new engine which set me so far behind on my bills and I'm still working things out. here's the kicker this was last year 6/23 to 9/23 that I dealt with this. The rental car provided was from enterprise and it is 6/6/24 and I'm receiving a invoice directly from Enterprise saying Valvoline refuse to pay and the bill falls on myself. This is one horrid company and I'm tired of hearing about them screwing people over because they have bigger pockets. Do not take your car there or if something happens they will leave you with that bill. sigining out a p'd off former customer

Valvoline destroyed my car. I recently brought my car to valvoline for an oil change, before I left the technicians pointed out a massive coolant leak that wasn't present when I arrived, they ignored it and told me I should get it fixed somewhere else, 15 miles after I left my car died in a puff of smoke, the engine is completely fried, oil leaking all over the road. the manager concluded that it wasn't their fault that my car just happened to start leaking oil while they were doing my oil change and they refused to take any action to correct the issue. absolute garbage service, now I am without a car.

If you are planning to use Valvoline oil change service, please read my note to their corporate office before using them - I just came back from your new location in Indian Land, SC where I wanted to get my oil changed on my 2018 Subaru Outback Limited with 46000 miles. After 5 minutes under the car by your staff, I was told that they could not change my oil because the drain plug was starting to get rounded and wanted me to get the part as "their supplies were not in yet". I responded that they should get the part as the oil has been changed 6 times and this was never an issue. Spending 5 plus minutes seems to indicate that they did not have the correct tool/ knowledge to remove a simple, straight forward part. I feel that it is your responsibility to resolve this at a location that has experienced personnel that honors their 50% off grand opening price vs. a bunch of polite, but very young kids who obviously have little experience. I look forward to having this issue resolved. Thank you, THEIR RESPONSE - ZERO. THEIR RESPONSE TO SECOND NOTE PLACED ON THEIR SITE - ZERO. It is clear that Valvoline has no interest in addressing legitimate customer issues and, frankly, their blatant, f... You attitude shows the integrity ( or lack thereof ) they have corporately. There are other venues who DO VALUE their customers

15 min in their dreams! My first visit was 1 hr wait, this visit they had me change lanes and again still sitting after 50 min. The cars behind me that changed lanes are now in the bay while I still wait. White House Tn

Dishonest management and incompetent staff They didn't completely close expansion tank cap, tuck overheated $210 tow charge Go elsewhere

Went in for a simple oil change on the Friday before Mother's Day. The technician broke off the pull handle for my dipstick! They had to pry out the handle and then try to find a dipstick for me at a parts store nearby. That part store did not have the correct one. It is 12:30 noon right now. I've been here for over an hour in the heat sitting in my car waiting. Due to the age of my vehicle, I can't sit with the air conditioner running. I've just been told it will be 5:00 p.m. before they can have a dipstick here. I live 20 miles away and only drove here to get this oil change from Valvoline in Claremore. I'm an elderly senior citizen . I asked if they are going to Discount my oil change by at least half for all of the trouble , inconvenience , and Heat this is putting me through . Unbelievably, the manager said no. I will never ever use this Valvoline shop nor any other Valvoline shop again.