Valvoline Instant Oil ChangeReviews of vioc.com

I do not recommend taking your vehicle to Valvoline. They forgot to put my oil cap back on the vehicle after the oil change, and they refuse to take responsibility for their mistake. I had to get the oil changed again because the filter surely got dirty while driving around without the cap. And, oil splattered all over my engine bay and chassis, which is a major fire hazard and will cause other parts to wear out from the oil as it dries. I had to get the engine and chassis steam cleaned to remove the mess and risk of fire, and they refuse to reimburse me for this expense. The area manager asked me to get a full engine diagnostic to prove the engine damage was a result of the cap being left off. Then, he also denied they did anything wrong. Umm, then why the request for the diagnostic? Valvoline has done nothing to make the situation right, even though this was their fault. I don't recommend taking your vehicle to a place that lies to their customers and fails to take responsibilities for their costly mistakes.

I went to Valvoline last minute for an oil change on 6/8th. JUST FOR AN OIL CHANGE! The Employee that was taking care of my vehicle looked like he was in training. They decided to check the levels and pressure of my air conditioner WITHOUT asking me or my knowledge. I paid for my oil change and went about my day. Later on, in the day when I went to turn the air conditioner on, it wasn't working. Let's not forget I just went for an oil change and prior to going to Valvoline my air conditioner was working perfectly fine. I called the Middletown CT location that is where I had the service and they tried to tell me that they always offered that service (which is a lie). so now I had to replace and fix air conditioner which cost me $150.00 already on top of what I spend for an oil change. Spoke to TJ who stated he was the Assistant manager, very rude, argumentative and unprofessional. The store manager is Crystal who tried to convince me that this service has always been part of Valvoline and it has not. I will not recommend anyone to Valvoline and definitely won't be going to any of them ever again. Majority of time they are just hanging outside and smoking.

We thought we would give this place a shot and it was a MAJOR mistake. After 45 minutes, our Explorer was completed, or so we thought. We pulled out of our drive and heard a noise and thought it was the transmission . Thank goodness it wasn’t, but it was the noise panel that they didn’t clip back properly. Now that one is broken and we have to replace it. BEWARE!!

My elderly mother who has dementia brought her car in to have the air conditioner looked at. Valivoline doesn’t service air conditioners but charged her $159.99 for staring at it. She came home crying and I called to speak to a manager. Moses is a manager and refused to refund the purchase and just said “Yeah I referred her to someone who could fix it.” I am disgusted that these people knew they couldn’t help my poor mother who knows nothing about cars yet took her money for nothing in return. Total scum

Went to new store and got in line and waited 30 minutes. When it was my turn the asst mgr came out and told me to move to another line there was someone in another line that was there first. He was totallly wrong they were the last one there and I can show on dash cam. I left never to return if they want to do that tell me up front and hand out numbers or something. Probably because I am a senior and he thinks we have all time in the world. Taking advantage.

I had my oil changed at a Valvoline instant oil change in Gilbert Arizona. When I pulled out of the parking lot my car died in front of the shop. They pushed me back into a bay and got it to run again but barely. I had to take it to my mechanic and eventually had to replace a fuel mixture sensor that they wacked when removing my dirty air filter. I contacted their support and was told to submit my receipt to an email address and then I sent them three emails that they did not respond to. Then finally when I sent a nasty email saying I was unhappy I got a terse reply to call their support. No apology or feeling for a customer that they wronged. I will never go here again....

Went for an oil change at the Bradenton, Florida SR 70 location. Soon after my truck started leaking oil in my driveway. Took it in to the auto shop and they said the filter was loose and I lost a quart of oil. I wrote Valvoline headquarters about the problem with documentation from the auto shop. NOT EVEN THE COURTESY OF A REPLY. Really!

Paid for full synthetic oil change I'm sure I got regular oil. They pulled my airfilter without asking, sprinkled leaf pieces and pine needles on the clean side and showed it to me. When I didn't fall for their scam they over tightened my filter and drain plug. Have bought 6 different oil filter wrench still can't get their filter off. Changing oil myself every 3k miles as several shops have failed to filter off.