Valvoline Instant Oil ChangeReviews of vioc.com

So we went to Valvoline oil to try them out instead of going to the dealership and they never explained the price and by the time we were done and the bill was at $145. That is a ridiculous. I only spend about maybe $75-$90 at the dealership And I have a high-end vehicle that requires synthetic oil. Also customer service could have been better. this was the Haverhill location in Massachusetts. These people are ridiculously over pricing customers for oil and then they charged me another $20 for another quart of oil after the fact that they stated oh yeah your vehicle took more oil that’s ridiculous. Never will go back here again.

Over priced , complicated and sexist worse of all the sexism was from the manger at bridgwater location names Matt. I even called their hotline to complain and they did nothing about it . What a joke I’ll never go again!

I took My Car to Valvoline Instand Oil change and you right that’s why they Call it instant they don’t take their time to do anything Right.🤮 🤦🏽Every scene they work on my car hasn’t been the same.Poor Service 😢

After using Valvoline for a few years now to change my oil in 3 vehicles, as well as, 5 fleet trucks for work. I am no longer going to use them. Their tech got really snippy with me over using a coupon for service, when asked to talk to the manager, his reply was he will tell you the same thing. The manager came over and had a chip on his shoulder. The issue was I've always used coupons for oil changes including when I bring my own oil. The manager even looked up my account history and denied that I received discounts, until I pointed out that I had clearly on his screen. Most of their coupons state "with full service oil change", however some of their coupons just state "xx% off your next service". This is misinformation on their part. So basically they are losing my business + the business I bring them with my fleet vehicles and obviously all of my friends that I will inform about this experience. I will never step foot in a Valvoline again! Bad customer service. You should teach your techs to stay calm and not get in arguments with customers. Valvoline should train their managers to have better conflict resolution skills. Ultimately Valvoline has lost a customer over an $8 discount. That doesn't seem like wise business practice in my book.

Without permission they load tested my good battery and I couldn't start my Frontier truck. They had to jump my, but not before offering me a new battery at a markup. Now my 5 year maintenance- free battery damaged will not take a charge barely making it home. Also beware Valvoline preemptively without asking, drains the oil from your dip-stick instead of the oil drain plug bypassing all the sludge at the bottom of the oil pan.

This is a very bad review. I was traveling thru Pueblo Co. and stopped at a local location. I went in to have the fuel filter serviced on my truck. They didn't have one in stock. Their customer care said they would give me credit for the new filter since I had to purchase it. I Paid full price for the service and filter they didn't have. Now the manager and customer care are refusing to pay anything towards the cost of the filter they didn't provide. I will never go to any other Valvoline business again. Doesn't matter an independent or corporate. I can't trust their customer service. I didn't ask for much just to at least honor the cost of their filter for over the counter pricing. They don't want talk to any one, You can't even speak to a person at the location you shopped at.

WORST EXPERIENCE so far, my protective panel was damaged and they don't want to take responsibility for what happened despite it was their fault. The manager Logan is trying very hard to cover what happened but i will take it up to the fullest. you cant damage my car and go free. NEVER. Location is Alpharetta GA

BEWARE!! If I could give zero stars I would but it won't allow me too. My 18 year old son had he's oil changed and Valvoline failed to put the cap back on the reservoir for the coolant. My son's car over heated not to long after leaving Valvoline. I contacted them to notify them of the situation. Since then we were having trouble car always needing coolant and what not. Finally took car into shop to find out the head gasket is blown. Now waiting for a call from management. Will keep you all posted on how they are going to handle this situation. We go to a one stop shop that is convenient and we don't even have to step out of our car. We shouldn't have to double check the work. We are not mechanics and are trusting places as big as Valvoline for our cars maintenance. Yes human error no one is perfect. But now to see f they will take responsibility for this. Update: So today the Manager Cody at Valvoline called advising he will go to the repair shop to investigate and reach back out. He calls this afternoon stating repair shop isn't saying it's a blown head gasket which it indeed is per the manger of repair shop along with the paperwork for the failed block test. They are playing this back and forth game. My son saved for a whole year at 17 years old and bought this car with his own money down to his insurance. Valvoline stated they watched the video of the oil change but won't give me the video stating I have to get a court to request the video. They stated they doubled checked their work and was so sure of it but won't let us watch the video for ourselves. The sad part is we trust these people with our vehicle maintenance and they took full advantage. Valvoline is stating they won't repair my son's car after they failed to replace the cap properly after topping off fluids. My son's car over heated after his oil change and Valvoline won't take responsibility for it. It's one thing to admit to the human error but to act cowardly and dishonest proves why no one should take their cars to these phony shops. I gave them the benefit of the doubt to do what is right.