Valvoline Instant Oil ChangeReviews of vioc.com

Their 20 minute oil change took an hour to complete. The cost of the service was higher than even the local dealerships. What's worse is they tested my truck's battery while the truck was running, and told me that is was in great shape. It takes average intelligence to know that car batteries should be tested when the engine is off, ideally when the vehicle hasn't been run for at least an hour. Not only will I not go back, I will go out of my way to discourage patronizing Valvoline. Find a reputable shop instead.

Staff at the Lighthouse FL location caused damage to my car which created an oil leak. They told us to hire a rental car whilst they fixed it, promising to reimburse costs and are now completely ignoring us and refusing to honor that promise. Am currently in a dispute with them involving my bank and the BBB. Avoid at all costs.

Prince Frederick Maryland location is charging 9.99 to check your tire pressure in between oil changes! Valvoline is supposed to check your tire pressure for free between oil changes. Manager says they have to reserve that for paying customers! My oil change wasn't free, I was a paying customer and they do not honor this free check at the Prince Frederick location.

We have several One ton Ram trucks and were sold on the Fleet Advantage service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location. We took it to the one they sent us to and they wanted to charge Almost $400 for the filters and service, we had a FLEET Advantage agreement for under $300 for all the services. We wasted a day of our business. our time, and were treated very rudely, unprofessionally. We will never use them again for any of our trucks or personal vehicles.

I went for an oil change and was told I needed a new battery. I told the person that my battery was new. The next day, my car would not start. I had the car looked at and discovered my battery was not put back in properly but the attendant at Valvoline. I believe this action was purposely done because of my refusal to purchase a new battery. I had absolutely no problem with my car starting all winter in below zero temperatures. One day after refusing a new battery, all of a sudden my car won't start. I had been a customer for over two years until yesterday. Valvoline in Milwaukee, Wisconsin, located at 70th Capitol.

The store at 3845 N. 132nd Street in Omaha, NE is a big ripoff. Our daughter took her car there for an oil change and they talked her into a new battery. She wasn't having any problems with the battery AND the battery she had was still under warranty. Had they told her the date on the battery was still under warranty she could have gotten it replaced free. I called to discuss this with the Manager of the store and she defended their actions and then hung up on me. Don't go to this store if you expect customer service.

Went to the one on Van Houten Ave in Clifton. Horrible service first of all supposed to be 15 minutes for an oil change, but I've been here for 45 minutes only I think they did it on purpose because I question them about a group on that I had where they charge me 25 extra dollars for it when I approached the manager, he gave me attitude told me that that's what I get for purchasing a Groupon. Pretty sure they made me wait on purpose because I complained stay away. They're all rude.

Went here a year ago to get a transmission flush. Everything seemed fine until notice transmission leaks and finally a cooler hose popped off. Went to transmission mechanic and was informed how the flushes were done and that whoever did the flush installed the hose incorrect causing the problems. I reached out to store and the corporate customer service and was told i would be connected by a reginal manager .a few weeks later and still no call.... CASE 3CS1797520